Technical Service Administrator
- Recruiter
- Confidential
- Location
- Maidstone
- Salary
- Competitive
- Posted
- 26 May 2021
- Closes
- 23 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Technical Service Administrator
Maidstone
GBP19k
VR/02958J
Our client, an established Managed Service Provider, is looking for an experienced and confident administrator to join their team. The ideal candidate will be technically-minded with administration/customer services experience who works and communicates well within a Team.
Required Skills:
• Excellent telephone manner
• Good customer service skills
• Able to build rapport with clients
• Uses own initiative
• Excellent communication skills
The Role:
• Office-based administration duties, primarily for the IT Support Department, but may also work with other departments
• Answering incoming calls
• Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers
• Managing support ticket/queue and reporting to line Manager(s)
• Booking in work and making appointments including diarising scheduled tickets
• Logging Hardware and Software serial numbers and information
Maidstone
GBP19k
VR/02958J
Our client, an established Managed Service Provider, is looking for an experienced and confident administrator to join their team. The ideal candidate will be technically-minded with administration/customer services experience who works and communicates well within a Team.
Required Skills:
• Excellent telephone manner
• Good customer service skills
• Able to build rapport with clients
• Uses own initiative
• Excellent communication skills
The Role:
• Office-based administration duties, primarily for the IT Support Department, but may also work with other departments
• Answering incoming calls
• Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers
• Managing support ticket/queue and reporting to line Manager(s)
• Booking in work and making appointments including diarising scheduled tickets
• Logging Hardware and Software serial numbers and information