Customer Service Representative
Ready to join an industry leader? We currently have an exciting and challenging opportunity for a dedicated Customer Service Representative to join our team based in Tamworth. With over 115,000 customers across 100 countries, we are a leading $9 billion global distributor of speciality consumables, food ingredients and chemicals serving the pharmaceutical, cosmetic and manufacturing industries.
Customer Service Representative
Who we are:
With over 115,000 customers across 100 countries, we are a leading $9 billion global distributor of speciality consumables, food ingredients and chemicals serving the pharmaceutical, cosmetic and manufacturing industries.
The Customer Service Representative Opportunity:
We currently have an exciting opportunity for a Customer Service Representative to join our team in Tamworth. In this varied and challenging role, you will need to demonstrate excellent communication skills and have a passion for delivering exceptional customer service by dealing effectively with customer queries, being able to build strong customer relationships, handling customer orders and working as a real team player with all functions of the business.
Key Responsibilities & Tasks:
+ Fully appreciate the requirements of our new and existing customers.
+ Develop relationships with customers, building customer loyalty and trust.
+ Be responsive to new sales opportunities and ensure these are handled efficiently and effectively.
+ Provide excellent customer service and develop profitable sales.
+ Identify where we can add value to the business by developing additional products and volume.
+ Process orders successfully and accurately
What we are looking for:
As a dedicated customer service professional, it is essential that you have drive and determination and are self-motivated enough to ensure that you succeed in the sales and customer service arena. You will be enthusiastic, a quick thinker and you will possess excellent interpersonal and communication skills. You must be numerate and have a reasonable understanding of MS Office packages such as Word and Excel. Highly organised, you will be capable of planning and prioritising your workload efficiently and you will excel when working in a pressured environment. A customer service background would be desirable. Experience of SAP and CRM systems would be advantageous.
What We Offer in Return:
+ 33 days holiday
+ Holiday buy and sell scheme
+ Discretionary bonus scheme
+ Generous pension scheme
+ Death in service benefits
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Employee assistance programme
+ Employee share plan
+ Cycle to work scheme
+ Learning & development programmes
+ Career progression opportunities
+ Free onsite parking
It's an exciting time to join the team. We are a great team of people, a great place to work and offer all the benefits you’d expect from the world leader at what we do. Come and join us in a business with a global focus where your quality can make a real difference!
Interested? Apply here for a fast-track path to the Hiring Manager
You may have worked in the following capacities:
Sales Team Assistant, Sales Order Administrator, Chemical Sales Administrator, Sales Account Administrator, Technical Sales Administration, Sales Admin Assistant, Sales Support Administrator, Sales / Customer Service Administrator, Accounts Administrator, Sales & Finance Administrator, Sales Administrator, Sales Account Coordinator.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.