Senior IT Technician

30000.00 - 32000.00 GBP Annual + plus benefits scheme
25 May 2021
22 Jun 2021
Contract Type
Full Time
A rewarding opportunity for an experienced and qualified IT professional to join a vibrant, professional team in a company that promotes an inclusive and supportive culture and offers exciting career progression opportunities.

Our clients are Cloud experts - IT professionals and trusted advisors who help companies work smarter by providing the right solutions to their business challenges. The award-winning, Microsoft CSP and pioneer of Cloud Backup in the UK, has built up strong customer and partner relationships over the last 20 years based on trust, knowledge, and experience, coupled with first-class support.

What would this role of Senior IT Support Technician - Managed Services entail?

Working within the Technical Department as a Senior IT Support Technician, you would be working within the Technical Support team to provide best practice managed services to our Total Support customers.

You would be working remotely and on-site with customers and colleagues to ensure services are highly available, secured and documented to allow ongoing support.

Your duties would include, although not be limited to:

* working with sales teams and line manager to ensure proposed managed services customer requirements can be correctly defined, resourced, costed, delivered and achieved

* Being responsible for day-to-day management of customers' IT services including:

* Desktops and laptops

* Servers

* Networks

* Firewalls

* Patching, OS firmware, 3rd party software

* External services ie. Office 365

* Creating and following client runbooks/standard operating systems

* Automation and reporting

* Ensuring security best practices, customer and internal policies and guidance are adhered to

* Applying all security and functional updates in a timely manner to meet requirements

* Roll back/disaster recovery for customers as needed

* Document all external customer policies during onboarding phase and update when needed

* Providing additional assistance to the team as required

What would I need to be considered for this Senior IT Support Technician vacancy?


* Degree level graduate (in relevant subject)

* Full UK driving license.

Technical skills required Infrastructure.

* On-Prem AD/Azure AD

* On-prem Infrastructure (VM's, Storage, Networking)

* Virtualisation environments (Hyper-V/VMware)

* Networking (VLAN, VPN's, Routers, Wi-Fi, Firewalls - ability to configure Cisco, Meraki, Sonicwall, Draytek, etc.)

* UPS setup, management, testing

Operating System & software support

?? Windows Server 2012, 2016, 2019

* Windows Desktop 7, 10

* Anti-virus management, policy creation/documentation


* Sophos

* Micrsoft Defender

As a Senior IT Support Technician - Managed Services, you would be part of a thriving, growing team of talented individuals who are proud of their company. You would receive a salary up to GBP32,000 dependent on qualifications and experience. We also offer a comprehensive staff benefit scheme and all employees are eligible for private medical insurance after a qualifying period.

Employed on a permanent, full time contract working Monday to Friday 8.30am to 5.30pm. Our offices are based in the Victorian coastal town of Llandudno

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