Customer Support Technician
- Recruiter
- Confidential
- Location
- Buckingham
- Salary
- 20000.00 - 26000.00 GBP Annual
- Posted
- 25 May 2021
- Closes
- 22 Jun 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Customer Support Technician
GBP20,000 - GBP26,000 plus bonus, 25 days holiday (extra for birthdays), early Friday finish, health insurance, company share scheme, social events and lots more!
Buckingham, MK18 (WFH - working from home currently available)
Do you have?
Customer Support / Service experience
Knowledge and /or experience of the Automotive industry
Experience with the use of IT software.
My client, is an exceptional technical innovation company with offices in Buckingham as well as in the USA and Germany. Established more than 29 years ago, they sell their specialist products for the automotive industry to 100 different countries, work with household names including BMW, Ford, Porsche and Ferrari and have been awarded the "Queen's Award for Enterprise".
Due to expansion, they are looking for a Customer Support Technician to join their team in Buckingham on a permanent basis. Due to the nature of the technical products you will be supporting, it's vital that the successful candidate has some knowledge of the automotive industry, such as knowledge of OEM automotive / Motorsport / vehicle CAN / GPS technologies.
My client has an informal but professional culture, they empower their staff to manage their workload and look to avoid micromanagement. You will be part of a small but growing team and excellent training and support is always offered.
The role will be remote (WFH - working from home) initially but ultimately will be based in the office in Buckingham. The hours are 8.45am - 5.30pm with an early Friday finish of 4.30pm. Flexible working can be offered.
The Customer Support Technician - Job Description:
This role involves the technical support of our products by providing telephone, e-mail and Skype based responses to our global customer base and network of distributors.
We are looking for someone who can demonstrate excellent written and verbal communication skills and is self-motivated, able to work with the minimum of supervision, and has the ability to multi-task
Essential requirements for this role:
Has worked in the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis/telemetry
A clear, concise writing technique and a polite telephone manner
Customer service experience
Ability to demonstrate a logical approach to troubleshooting
A positive attitude and good team working skills
Full clean UK driving licence
Has the capability to work from home for the duration of COVID-19 social distancing regulations i.e., fast broadband and a working area away from other noise and distractions.
One or more of the following would also be beneficial:
An understanding of vehicle data acquisition techniques
Exposure to vehicle CAN and GPS technologies
Technology testing experience
Basic electronics knowledge
In return, my client offers the chance to play a key role in a growing team, within a business which promotes career progression internally. They offer excellent training and support at all stages and a friendly working environment. As a company they have been incredibly successful, are proud to sell their specialist products in 100 countries worldwide and are pleased to be able to count Porsche, Ferrari, Ford and BMW amongst their customers.
Sound interesting and something you would love to be part of? Apply today!
Integral Recruitment is acting as an employment agency in regard to this vacancy
GBP20,000 - GBP26,000 plus bonus, 25 days holiday (extra for birthdays), early Friday finish, health insurance, company share scheme, social events and lots more!
Buckingham, MK18 (WFH - working from home currently available)
Do you have?
Customer Support / Service experience
Knowledge and /or experience of the Automotive industry
Experience with the use of IT software.
My client, is an exceptional technical innovation company with offices in Buckingham as well as in the USA and Germany. Established more than 29 years ago, they sell their specialist products for the automotive industry to 100 different countries, work with household names including BMW, Ford, Porsche and Ferrari and have been awarded the "Queen's Award for Enterprise".
Due to expansion, they are looking for a Customer Support Technician to join their team in Buckingham on a permanent basis. Due to the nature of the technical products you will be supporting, it's vital that the successful candidate has some knowledge of the automotive industry, such as knowledge of OEM automotive / Motorsport / vehicle CAN / GPS technologies.
My client has an informal but professional culture, they empower their staff to manage their workload and look to avoid micromanagement. You will be part of a small but growing team and excellent training and support is always offered.
The role will be remote (WFH - working from home) initially but ultimately will be based in the office in Buckingham. The hours are 8.45am - 5.30pm with an early Friday finish of 4.30pm. Flexible working can be offered.
The Customer Support Technician - Job Description:
This role involves the technical support of our products by providing telephone, e-mail and Skype based responses to our global customer base and network of distributors.
We are looking for someone who can demonstrate excellent written and verbal communication skills and is self-motivated, able to work with the minimum of supervision, and has the ability to multi-task
Essential requirements for this role:
Has worked in the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis/telemetry
A clear, concise writing technique and a polite telephone manner
Customer service experience
Ability to demonstrate a logical approach to troubleshooting
A positive attitude and good team working skills
Full clean UK driving licence
Has the capability to work from home for the duration of COVID-19 social distancing regulations i.e., fast broadband and a working area away from other noise and distractions.
One or more of the following would also be beneficial:
An understanding of vehicle data acquisition techniques
Exposure to vehicle CAN and GPS technologies
Technology testing experience
Basic electronics knowledge
In return, my client offers the chance to play a key role in a growing team, within a business which promotes career progression internally. They offer excellent training and support at all stages and a friendly working environment. As a company they have been incredibly successful, are proud to sell their specialist products in 100 countries worldwide and are pleased to be able to count Porsche, Ferrari, Ford and BMW amongst their customers.
Sound interesting and something you would love to be part of? Apply today!
Integral Recruitment is acting as an employment agency in regard to this vacancy