Customer Delivery Technical Officer
- Recruiter
- Confidential
- Location
- Reading
- Salary
- Competitive
- Posted
- 24 May 2021
- Closes
- 21 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Contract
- Hours
- Full Time
Our client is seeking a Customer Delivery Technical Officer on an initial 6 Month contract with the possibility of an extension.
Job Purpose:
To provide a frontline service to clients and businesses using all forms of communications. In addition to providing a comprehensive technical support service to the work of Public Protection officers and management team.
Working Hours and Pay Rate:
Monday - Friday, 09:00 - 13:00, 20 Hours a week. At a pay rate of GBP10.01 Per Hour PAYE.
Main Duties and Responsibilities:
To handle a range of communications from both internal and external customers and contacts, including service requests and complaints.
Provide first response technical advice and support to internal and external customers.
Provide consistent information and advice to all of our customers and partners.
Support officers to carry out their duties which may involve off-site visits.
Produce mail-outs using mail merge.
assist in the development of procedures, QMS, and software upgrades with new technology and equipment.
Assists in the development and maintenance of the Public Protection Partnership web shiteSkills and Requirements:
Experience of working in a fast-moving customer-focused environment.
Experience in Uniform, Flare, TLC, and Land Registry Searches.
Experience in answering telephone calls from members of the public.
Experience in supporting a team of professional officers.
Good communication skills
Ability to adapt style to a wide variety of people. 121 Jobs is acting as an Employment Business in relation to this vacancy
Job Purpose:
To provide a frontline service to clients and businesses using all forms of communications. In addition to providing a comprehensive technical support service to the work of Public Protection officers and management team.
Working Hours and Pay Rate:
Monday - Friday, 09:00 - 13:00, 20 Hours a week. At a pay rate of GBP10.01 Per Hour PAYE.
Main Duties and Responsibilities:
To handle a range of communications from both internal and external customers and contacts, including service requests and complaints.
Provide first response technical advice and support to internal and external customers.
Provide consistent information and advice to all of our customers and partners.
Support officers to carry out their duties which may involve off-site visits.
Produce mail-outs using mail merge.
assist in the development of procedures, QMS, and software upgrades with new technology and equipment.
Assists in the development and maintenance of the Public Protection Partnership web shiteSkills and Requirements:
Experience of working in a fast-moving customer-focused environment.
Experience in Uniform, Flare, TLC, and Land Registry Searches.
Experience in answering telephone calls from members of the public.
Experience in supporting a team of professional officers.
Good communication skills
Ability to adapt style to a wide variety of people. 121 Jobs is acting as an Employment Business in relation to this vacancy