Customer Experience Agent
- Recruiter
- Confidential
- Location
- Loughborough
- Salary
- 18000.00 - 23000.00 GBP Annual
- Posted
- 24 May 2021
- Closes
- 21 Jun 2021
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Title: Customer Experience Agent
Report to: Customer Experience Manager
Hours: 8:30am - 5:30pm Monday - Friday, includes two Saturday's per month where you can take a day in lieu or be paid in addition to your salary.
IDEALLY WITH AN ABILITY TO START IMMEDIATELY.
An exciting opportunity has arisen for a customer service executive within the Automotive Events Industry. Everyman Racing is the largest supplier of driving experiences and events, currently supplying over 200,000 drives per year. We operate from our own facility at the site of the Prestwold driving centre which is based in Leicestershire at our purpose-built race circuit. We also operate from many other prestigious race circuits in the U.K such as Goodwood, Brands Hatch, Lydden Hill, Mallory Park and many more locations.
The job role requires a wide range of skills and will see you performing a lot of different tasks within our Customer Service Team. We are looking for someone who has a passion for providing the best customer service possible. Here at Everyman Racing we pride ourselves on taking care of our customers from the moment of booking and choosing their cars through to the experience they have at our events and then the aftercare they receive from us. This position plays a crucial part in the overall customer experience our company offers.
Duties and Responsibilities:
* Managing a high volume of incoming calls and customer service inquiries.
* Identifying and assessing customers needs to achieve satisfaction.
* Provide expert product/services information through telephone calls, social media, emails and web chat.
* Resolve any emerging problems that our customers may face with accuracy and efficiency.
* Take ownership to resolve challenging customer issues, escalating them where necessary.
* Achieve productivity standards and goals while maintaining the highest level of customer service.
* Communicate problems and ideas effectively within your team and other departments where necessary.
* Accurately record customer interactions, details of inquiries, complaints or comments as well as actions taken.
Skills and Requirements:
* We want someone who is genuinely excited to help our customers and provide the best service possible.
* You must be patient, empathetic and passionate in finding suitable solutions in order to help the customer.
* You must have an aptitude for problem solving.
* You will need excellent communication skills both written and verbal.
* You will have the ability to multi-task, prioritise and manage time effectively.
* You will be familiar with Windows XP, Microsoft Word, Microsoft Excel and Microsoft Outlook.
* You must be proactive and passionate about making the customer journey as positive as possible!
Job Type: Full-time
Report to: Customer Experience Manager
Hours: 8:30am - 5:30pm Monday - Friday, includes two Saturday's per month where you can take a day in lieu or be paid in addition to your salary.
IDEALLY WITH AN ABILITY TO START IMMEDIATELY.
An exciting opportunity has arisen for a customer service executive within the Automotive Events Industry. Everyman Racing is the largest supplier of driving experiences and events, currently supplying over 200,000 drives per year. We operate from our own facility at the site of the Prestwold driving centre which is based in Leicestershire at our purpose-built race circuit. We also operate from many other prestigious race circuits in the U.K such as Goodwood, Brands Hatch, Lydden Hill, Mallory Park and many more locations.
The job role requires a wide range of skills and will see you performing a lot of different tasks within our Customer Service Team. We are looking for someone who has a passion for providing the best customer service possible. Here at Everyman Racing we pride ourselves on taking care of our customers from the moment of booking and choosing their cars through to the experience they have at our events and then the aftercare they receive from us. This position plays a crucial part in the overall customer experience our company offers.
Duties and Responsibilities:
* Managing a high volume of incoming calls and customer service inquiries.
* Identifying and assessing customers needs to achieve satisfaction.
* Provide expert product/services information through telephone calls, social media, emails and web chat.
* Resolve any emerging problems that our customers may face with accuracy and efficiency.
* Take ownership to resolve challenging customer issues, escalating them where necessary.
* Achieve productivity standards and goals while maintaining the highest level of customer service.
* Communicate problems and ideas effectively within your team and other departments where necessary.
* Accurately record customer interactions, details of inquiries, complaints or comments as well as actions taken.
Skills and Requirements:
* We want someone who is genuinely excited to help our customers and provide the best service possible.
* You must be patient, empathetic and passionate in finding suitable solutions in order to help the customer.
* You must have an aptitude for problem solving.
* You will need excellent communication skills both written and verbal.
* You will have the ability to multi-task, prioritise and manage time effectively.
* You will be familiar with Windows XP, Microsoft Word, Microsoft Excel and Microsoft Outlook.
* You must be proactive and passionate about making the customer journey as positive as possible!
Job Type: Full-time