Customer Service Coordinator
- Recruiter
- Confidential
- Location
- Blackburn
- Salary
- 20000.00 - 22000.00 GBP Annual + Free parking + pension + benefits
- Posted
- 24 May 2021
- Closes
- 21 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Chubb Fire & Security, part of the Carrier global group of businesses, is currently recruiting for two Customer Service Coordinators to join the National Accounts team in Blackburn (BB1 2PR).
The main goal of this role is to work closely with an Account Manager in order to assist with the day-to-day management of a number of designated national corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.
What will I be doing as a Customer Service Coordinator?
To take responsibility for the day-to-day management of the accounts including intelligent decision making.
Resolution of customer disputes including liaison with other areas of the business as necessary.
Working closely with several Account Directors to manage day to day client expectations.
Accurate and timely launch of contract documentation and housekeeping of customer records.
Pro-active management of outstanding job - order, service and callouts.
To build professional business relationships with designated customer including courtesy communication.
Preparation and submission of weekly/monthly/annually KPI information.
To be successful in this role you will:
Possess prior experience of Admin customer service experience from a high volume or complex contract environment
Demonstrate a professional attitude and exemplary customer service skills
Be forward thinking and self-motivated
Have a good level of IT literacy, especially Microsoft Excel
What can we offer you?
Competitive salary
Generous pension scheme
Free parking
25 days annual leave + bank holidays
Fully funded study
Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
We take the wellbeing of our staff and stakeholders seriously. During the Covid-19 pandemic, Chubb continues to ensure that our customer premises, assets and people remain safe and secure. Every Chubb employee will work within government guidelines to minimize interaction and maintain social distancing, on our own premises and beyond. To that end, our Talent Acquisition team and hiring managers will utilize phone and video interviewing to ensure candidates remain safe whilst receiving the best possible interview experience.
More about us:
Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.
Chubb Fire & Security (a Carrier Company) is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.
We welcome applications from talented Customer Service Administrators, Branch Administrators, Administrators, Sales Support Administrators, Customer Service Advisors and Customer Support Advisors who live within a commutable distance of Blackburn, Accrington, Darwen, Preston, Leyland, Chorley, Haslingden, Burnley and Clitheroe
The main goal of this role is to work closely with an Account Manager in order to assist with the day-to-day management of a number of designated national corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.
What will I be doing as a Customer Service Coordinator?
To take responsibility for the day-to-day management of the accounts including intelligent decision making.
Resolution of customer disputes including liaison with other areas of the business as necessary.
Working closely with several Account Directors to manage day to day client expectations.
Accurate and timely launch of contract documentation and housekeeping of customer records.
Pro-active management of outstanding job - order, service and callouts.
To build professional business relationships with designated customer including courtesy communication.
Preparation and submission of weekly/monthly/annually KPI information.
To be successful in this role you will:
Possess prior experience of Admin customer service experience from a high volume or complex contract environment
Demonstrate a professional attitude and exemplary customer service skills
Be forward thinking and self-motivated
Have a good level of IT literacy, especially Microsoft Excel
What can we offer you?
Competitive salary
Generous pension scheme
Free parking
25 days annual leave + bank holidays
Fully funded study
Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
We take the wellbeing of our staff and stakeholders seriously. During the Covid-19 pandemic, Chubb continues to ensure that our customer premises, assets and people remain safe and secure. Every Chubb employee will work within government guidelines to minimize interaction and maintain social distancing, on our own premises and beyond. To that end, our Talent Acquisition team and hiring managers will utilize phone and video interviewing to ensure candidates remain safe whilst receiving the best possible interview experience.
More about us:
Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.
Chubb Fire & Security (a Carrier Company) is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.
We welcome applications from talented Customer Service Administrators, Branch Administrators, Administrators, Sales Support Administrators, Customer Service Advisors and Customer Support Advisors who live within a commutable distance of Blackburn, Accrington, Darwen, Preston, Leyland, Chorley, Haslingden, Burnley and Clitheroe