1st Line Support Analyst

Recruiter
Confidential
Location
Dudley
Salary
23500.00 - 27000.00 GBP Annual + Benefits
Posted
21 May 2021
Closes
18 Jun 2021
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time
1st Line Support Analyst. Based in Halesowen, West Midlands my client has a brand new requirement for an IT Support Analyst / 1st Line Support person who has the ability to resolve basic IT issues/not a logger and flogger!

You must have around 2 years experience in an IT Support, Helpdesk or 1st line role, with technical skills in Active Directory, MS Office 365, MS Desktop Operating Systems, with good problem solving skills, clear & concise telephone manner, with car & full UK Driving Licence.

Any Windows Server, MS Exchange & SharePoint are a bonus !

Role involves:

* Log/Update/Resolve calls on the I.T Helpdesk call management system.

* Escalating IT issues within the I.T Helpdesk structure.

* Provide remote support to staff via email, telephone and remote control tools.

* Diagnosing and resolving technical issues.

* Providing support on IT projects.

* Providing desktop and server support.

* Supporting and maintaining Microsoft Windows Desktops.

* Setting up and configuring new laptops and desktops.

* Installing authorised software.

* Fault-finding on a range of devices.

* Ensuring patches and upgrades are applied to PCs/Laptops.

* Administrative tasks.

* Setting up new users and disabling expired accounts.

Please send your CV ASAP for a great opportunity

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