Events Manager

Heyllo Recruitment have partnered exclusivley with Ramside Hall Hotel one of regions most prestigious hotels, who have this amazing opportunity for an Events Manager to join their team on a permanent basis.
Be it a wedding, conference, christening, school prom, Christmas party, charity event or any other special occasion, this Hotel is one of the most versatile multi-purpose venues in the North East.
As Events Manager will you be responsible for running events, functions and conferences, ensuring every part of the event runs smoothly and goes exactly to plan and the hotels high standard are met. You will play a vital role in ensuring our clients and guests receive the highest level of customer service.
Additionally the role will involve assisting the Operations Manager with the smooth running of the day to day operation of the hotel as and when required.
Job Duties & Responsibilities
* Ensure that the highest standards are adhered to, and that guest experience exceeds expectations.
* Co-ordinate all designated events on the day and liaise with organisers, delegates, suppliers and internal departments to ensure that clients requirements are delivered, and all contractual obligations are met.
* Ensure that the venue is set-up according to the agreed specifications for show round presentations and/or client events.
* Assist in the managing of team rotas and to take responsibility for calculating the weekly wage cost and ensuring it is within the required budget.
* Ensure that all employees are managed, trained and developed to maintain the correct level of professional skills and knowledge, and meets the needs of the business.
* Ensure that good practice is applied by all employees and ensure that all Company policies and procedures are followed.
* Maintain relations with clients, with the ability to handle and resolve any guest complaints with a positive outcome.
* Ensure compliance with all Health & Safety, government and Company guidance.
* Build and maintain strong working relationships with management and staff within the hotel and wider business.
* Perform any further duties deemed necessary for the benefit of the hotel.
Essential Skills & Knowledge
* Previous experience of working as a Duty Manager of conference events within a luxury hotel.
* Exceptional customer services skills, with the desire to deliver inspiring service to our guests.
* Exceptional communication, interpersonal and relationship management expertise, with the ability to develop and maintain strong and effective relationships with a wide range of people across all levels.
* Excellent planning and organisational skills, including the ability to meet deadlines, manage multiple projects and prioritise workload in a fast paced environment.
* A passion and desire for achieving and delivering results both personally and as part of a successful team.
* Excellent people management skills with previous experience of managing a team.
* A flexible approach to working hours is essential. The role involves evenings and weekend work, duty management and on-call responsibility