Admin Assistant
- Recruiter
- Confidential
- Location
- Wilmslow
- Salary
- Competitive
- Posted
- 21 May 2021
- Closes
- 18 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Admin Assistant
Hybrid Set up, Wilmslow/remote
GBP19,000
We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
We truly are the "best company" to work for because we employ brilliant people and give them every chance to shine!
We are currently in growth mode and looking for an additional person to come in and support our contact centre team in an Admin capacity. The role will be a mixture of taking inbound calls and process management.
So, we are looking for customer service-driven individuals who are self-managing and love working with databases and spreadsheets. If this best describes you, read on!
The Role
* To answer all Inbound calls from prospective clients and allocate them to the relevant people and departments.
* Allocate all Inbound enquiries to the relevant people and departments in a timely, effective manner.
* To check all Inbound appointments are correctly processed, via the system.
* Using Salesforce to allocate any web/chat leads and allocate accordingly to the sales team.
* Ensure accurate processes are followed and suggest any improvements.
* Liaising with your team and other departments (mainly marketing) to help increase performance.
* You will ensure all incoming calls and emails are dealt with efficiently.
* Pull information from our system to produce reports and spot trends for management to understand and action.
* Work with the overflow BDC Inbound team to improve accuracy and increase performance.
The Person
* Strong attention to detail
* Excellent communication and customer service skills
* Good Commercial acumen
* Excellent time management and prioritisation skills
* Team player
* Experience of Salesforce or equivalent CRM systems and Microsoft Office
* Positive, proactive with a 'can do' attitude.
* Ability to build relationships.
* Organised with the ability to multi-task, prioritise and work to deadlines using your initiative.
* Able to demonstrate resilience and flexibility in a demanding and fast-paced environment.
Why choose us?
Working for Citation, you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, healthcare cash plan, the opportunity to purchase extra leave, pension contributions, and more.
Please click 'Apply' to continue your application
Hybrid Set up, Wilmslow/remote
GBP19,000
We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
We truly are the "best company" to work for because we employ brilliant people and give them every chance to shine!
We are currently in growth mode and looking for an additional person to come in and support our contact centre team in an Admin capacity. The role will be a mixture of taking inbound calls and process management.
So, we are looking for customer service-driven individuals who are self-managing and love working with databases and spreadsheets. If this best describes you, read on!
The Role
* To answer all Inbound calls from prospective clients and allocate them to the relevant people and departments.
* Allocate all Inbound enquiries to the relevant people and departments in a timely, effective manner.
* To check all Inbound appointments are correctly processed, via the system.
* Using Salesforce to allocate any web/chat leads and allocate accordingly to the sales team.
* Ensure accurate processes are followed and suggest any improvements.
* Liaising with your team and other departments (mainly marketing) to help increase performance.
* You will ensure all incoming calls and emails are dealt with efficiently.
* Pull information from our system to produce reports and spot trends for management to understand and action.
* Work with the overflow BDC Inbound team to improve accuracy and increase performance.
The Person
* Strong attention to detail
* Excellent communication and customer service skills
* Good Commercial acumen
* Excellent time management and prioritisation skills
* Team player
* Experience of Salesforce or equivalent CRM systems and Microsoft Office
* Positive, proactive with a 'can do' attitude.
* Ability to build relationships.
* Organised with the ability to multi-task, prioritise and work to deadlines using your initiative.
* Able to demonstrate resilience and flexibility in a demanding and fast-paced environment.
Why choose us?
Working for Citation, you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, healthcare cash plan, the opportunity to purchase extra leave, pension contributions, and more.
Please click 'Apply' to continue your application