Customer Service Assistant - Housing
- Recruiter
- Confidential
- Location
- Chatham
- Salary
- Competitive
- Posted
- 21 May 2021
- Closes
- 18 Jun 2021
- Sectors
- Health, Nursing & Social Care, Housing
- Contract Type
- Temporary
- Hours
- Full Time
Our Client is looking for a temporary Customer Service Assistant with a housing background
Monday to Friday9am to5pm
Main duties
To provide support to the PSH team. To have excellent IT skills, with experience of using a database system, Word, Excel, Outlook, OneNote and Teams. Along with the means test assessment system and the ability to work on your own initiative, experience of dealing with customers both face to face and over the telephone.
Processing payments, grant and loan approvals, completing notices and legal files, assisting with the writing of policy and procedure files, maintenance of the departments web page, filing, balancing spread sheets, completing spreadsheets, preparing replies to RFI, complaints and Councillor and MP enquiries.
To provide advice to the general public with regards to all aspects of Private Sector Housing.
To assist the team manager and team leader with large complex ongoing projects.
Ability to use the relevant IT systems, to keep accurate records on all cases and ensure that each case can be tracked.
Ability to provide statistical and monitoring data, to outline both the current position and timescales involved in the departmental processes.Experience
You must be able to demonstrate experience of
Working with Microsoft Office and other data base systems
Ability to effectively manage own time and work under pressure.
Good budgetary skills
Excellent interpersonal skills
Ability to participate and contribute effectively in a group situation
Organisational
Ability to have an innovative and creative approach to the role
Demonstrate ability to constructively criticise Departmental practices and propose improvementsFor a full job spec please apply
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
Monday to Friday9am to5pm
Main duties
To provide support to the PSH team. To have excellent IT skills, with experience of using a database system, Word, Excel, Outlook, OneNote and Teams. Along with the means test assessment system and the ability to work on your own initiative, experience of dealing with customers both face to face and over the telephone.
Processing payments, grant and loan approvals, completing notices and legal files, assisting with the writing of policy and procedure files, maintenance of the departments web page, filing, balancing spread sheets, completing spreadsheets, preparing replies to RFI, complaints and Councillor and MP enquiries.
To provide advice to the general public with regards to all aspects of Private Sector Housing.
To assist the team manager and team leader with large complex ongoing projects.
Ability to use the relevant IT systems, to keep accurate records on all cases and ensure that each case can be tracked.
Ability to provide statistical and monitoring data, to outline both the current position and timescales involved in the departmental processes.Experience
You must be able to demonstrate experience of
Working with Microsoft Office and other data base systems
Ability to effectively manage own time and work under pressure.
Good budgetary skills
Excellent interpersonal skills
Ability to participate and contribute effectively in a group situation
Organisational
Ability to have an innovative and creative approach to the role
Demonstrate ability to constructively criticise Departmental practices and propose improvementsFor a full job spec please apply
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates