IT Systems Engineer

Recruiter
Confidential
Location
Stoke-on-Trent
Salary
25000.00 - 27000.00 GBP Annual + DOE
Posted
21 May 2021
Closes
18 Jun 2021
Sectors
Engineering
Contract Type
Permanent
Hours
Full Time
IT Systems Engineer
Up to GBP27,000 DOE
Stoke on Trent
Permanent
Excellent Benefits

The role requires excellent communication and planning skills with the ability to understand technical requirements quickly to assist and advise key stakeholders within the company. The position is an opportunity to work within a growing IT Department, with an expanding portfolio of operational services.

The Role:

Maintain and monitor the backup system to reduce the risk of failures, address as necessary.
Identify issues/incidents through the monitoring systems and pass to the appropriate IT Operations team.
Plan non-standard work with the teams within IT Operations, IT Transition and IT Infrastructure and Service Continuity.
Manage, plan and push through group policies and centralised updates such as WSUS and BackupExec.
Manage the Maintenance calendar and entries, ensuring agreed windows are suitable and successful - complying with the patch management policies.
Ensure any standard or non-standard maintenance work is planned, communicated and visible to the rest of the business.
Liaising with ITS Problem Management to apply corrective actions to areas of responsibility.
Participate in active IT projects as a representative from operational IT teams, to provide input and maintain an understanding from an operational perspective, ready to receive any project deliverables into operation.
Incident management Co-ordination. Managing communication and liaison with the business, recording of the incident, providing direction where required.
Provide an escalation point for Service Desk Technicians for areas of responsibility.
Balance and co-ordinate workload efficiently based on existing Organisational Level Agreements.
Delivering a high standard of customer service to colleagues across the business through clear and concise communication.You will Need:

Experience of Database language such as SQL
Experience of .NET coding particularly C#
ISTQB/ITIL qualification
Knowledge of Test Jumping
Good knowledge of Test Design Approaches and Techniques
A genuine interest and enthusiasm for IT support and management of IT systems. If this role sounds like an opportunity for you then please apply attaching your CV or reach out directly to Hannah Burrows on (phone number removed) or email

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