Transport Planner & Scheduler
- Recruiter
- Confidential
- Location
- Lancashire
- Salary
- Competitive
- Posted
- 21 May 2021
- Closes
- 18 Jun 2021
- Sectors
- Logistics & Transport
- Contract Type
- Contract
- Hours
- Full Time
Our Client, the UK's largest gas network are seeking an experienced Transport Scheduler to support their Stockport team. The role is paying GBP10.40 per hour, working 40 hours per week, and is a temporary ongoing position. You will either work 08:00-16:00hrs or 12.00 - 20.00hrs
Job Purpose
To provide transport scheduling and inventory services by planning and implementing agreed strategies and procedures related to the control tower to ensure improvement in scheduled service and performance whilst managing control tower costs and providing excellent customer service across operation. The role holder will be accountable for ensuring adherence to standards and regulatory controls. Knowledge of Transport planning and software application i.e. Microsoft Office required.
The Scheduler is accountable for the following activities:
Actively demonstrate and promote the companies values and positively contribute to a customer-oriented approach
Work within and promote the philosophy of safe team working
Scheduling of 5 - 10 ERO drivers on a daily and dynamic basis
Inbound/outbound calling & liaising with drivers and operational field customers
Planning of accepted work in a completely dynamic environment
Ensuring resolution of queries/complaints
Ensuring adherence to process
Production of reports
Completion of scheduled work
Actively contribute towards continuous improvements
Prepares statistical and management information to assist in the delivery of Customer Performance objectives Responsibilities
- Deliver Quality work, concentrating on data accuracy and completion within a timely manner.
- Work with others cooperatively and flexibly within a team to achieve the collective goal. Maintain excellent working relationships with the business, and immediate colleagues.
- Demonstrate knowledge of all process streams within control tower and aim to be cross-flexed in all.
- Participation in shared team learning reviews and other continuous improvement forums to ensure that we are constantly improving the level of service we provide.
Main Interfaces
Scheduling and Dispatch teams / Gas Distribution Networks / Operations Teams / Management/ Gas Safe Engineers
Knowledge and Experience
Knowledge of Transport planning and software application i.e. Microlise, Microsoft Office or equivalent
Understand how the scheduling and inventory processing impact on the wider department
Able to plan their own workload and balance conflicting priorities with minimal real time supervision
A strong team player who is capable of building and maintaining working relationships inside and outside their team
Effective communication techniques, either over the phone or email
Experience of delivering excellent customer service and can demonstrate a strong customer focus and can actively listen to customers
Has the confidence and capability to deal with many and varied sets of customer circumstances and advise the operation on a range of options that apply to their situation
Business software experience - - SAP SD, SAP CRM, web and telephony IT systems and Microsoft applications
Job Purpose
To provide transport scheduling and inventory services by planning and implementing agreed strategies and procedures related to the control tower to ensure improvement in scheduled service and performance whilst managing control tower costs and providing excellent customer service across operation. The role holder will be accountable for ensuring adherence to standards and regulatory controls. Knowledge of Transport planning and software application i.e. Microsoft Office required.
The Scheduler is accountable for the following activities:
Actively demonstrate and promote the companies values and positively contribute to a customer-oriented approach
Work within and promote the philosophy of safe team working
Scheduling of 5 - 10 ERO drivers on a daily and dynamic basis
Inbound/outbound calling & liaising with drivers and operational field customers
Planning of accepted work in a completely dynamic environment
Ensuring resolution of queries/complaints
Ensuring adherence to process
Production of reports
Completion of scheduled work
Actively contribute towards continuous improvements
Prepares statistical and management information to assist in the delivery of Customer Performance objectives Responsibilities
- Deliver Quality work, concentrating on data accuracy and completion within a timely manner.
- Work with others cooperatively and flexibly within a team to achieve the collective goal. Maintain excellent working relationships with the business, and immediate colleagues.
- Demonstrate knowledge of all process streams within control tower and aim to be cross-flexed in all.
- Participation in shared team learning reviews and other continuous improvement forums to ensure that we are constantly improving the level of service we provide.
Main Interfaces
Scheduling and Dispatch teams / Gas Distribution Networks / Operations Teams / Management/ Gas Safe Engineers
Knowledge and Experience
Knowledge of Transport planning and software application i.e. Microlise, Microsoft Office or equivalent
Understand how the scheduling and inventory processing impact on the wider department
Able to plan their own workload and balance conflicting priorities with minimal real time supervision
A strong team player who is capable of building and maintaining working relationships inside and outside their team
Effective communication techniques, either over the phone or email
Experience of delivering excellent customer service and can demonstrate a strong customer focus and can actively listen to customers
Has the confidence and capability to deal with many and varied sets of customer circumstances and advise the operation on a range of options that apply to their situation
Business software experience - - SAP SD, SAP CRM, web and telephony IT systems and Microsoft applications