Technical Support Analyst
- Recruiter
- Confidential
- Location
- Worthing
- Salary
- Competitive
- Posted
- 20 May 2021
- Closes
- 17 Jun 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Analyst
Worthing (1-2 days a week in the office rest remote)
GBPCompetitive + Benefits
Technical Support Analyst is required by a buoyant Worthing-based organisation. Within this role you will provide first line support to users of one of their key internal software systems (full training given) resolving issues and escalating as appropriate. This role would ideally suit someone with an interest in technology and an analytical approach with strong communication skills and the ability to prioritise their workload and remain calm under pressure.
Key Responsibilities:
* Provide first line of support to users
* Performing incident and root cause analysis for events that effect the system's performance
* Escalation point during an incident, maintain ownership of issues through to resolution
* Undertake software testing
* Work closely with business and technology stakeholders to ensure that services satisfy the business, product and customer requirements.
Key Skills and Experience:
* A strong interest in technology
* Excellent analytical, intellectual and problem solving skills
* Able to manage priorities and adapt quickly to change
* Able to work calmly under pressure and deliver to tight deadlines.
* High level of understanding of Microsoft Excel to be able to build, extract data and report complex information
For a full consultation on this role, send your CV to Arc IT
Worthing (1-2 days a week in the office rest remote)
GBPCompetitive + Benefits
Technical Support Analyst is required by a buoyant Worthing-based organisation. Within this role you will provide first line support to users of one of their key internal software systems (full training given) resolving issues and escalating as appropriate. This role would ideally suit someone with an interest in technology and an analytical approach with strong communication skills and the ability to prioritise their workload and remain calm under pressure.
Key Responsibilities:
* Provide first line of support to users
* Performing incident and root cause analysis for events that effect the system's performance
* Escalation point during an incident, maintain ownership of issues through to resolution
* Undertake software testing
* Work closely with business and technology stakeholders to ensure that services satisfy the business, product and customer requirements.
Key Skills and Experience:
* A strong interest in technology
* Excellent analytical, intellectual and problem solving skills
* Able to manage priorities and adapt quickly to change
* Able to work calmly under pressure and deliver to tight deadlines.
* High level of understanding of Microsoft Excel to be able to build, extract data and report complex information
For a full consultation on this role, send your CV to Arc IT