French speaking IT Customer Service Advisor

4 days left

20 May 2021
17 Jun 2021
Multi lingual
Contract Type
Full Time
French speaking IT Customer Service Advisor
Customer Service, Customer Advisor, Technical Support, IT Support, Help Desk, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, French, West Yorkshire, Yorkshire
Salary: GBP20,300 p.a. + Benefits
Location: Wakefield area, West Yorkshire
Commutable by public transport from Huddersfield or Wakefield
At commutable distance by car from Huddersfield, Wakefield, Leeds, Sheffield, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford, Doncaster, Rochdale, M1, M62, West Yorkshire, South Yorkshire
Ref: 362FCS

Please visit 3the French Selection UK website, vacancies section, search job reference 362FCS
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*** Candidate ideally car owner as the company is difficult to reach by public transport ***
*** Open to recent graduate too, training will be provided ***

The Company:
Our client is a fast growing company selling their IT related products across Europe.

Main duties:
To provide Customer Support for new and existing clients with orders, deliveries, payments and refund process.

The Role:
- To deal with IT related problems (IT related products portfolio)
- To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries

The Candidate:
- Fluent in French and English (written and spoken)
- Previous experience in Customer Service would be an advantage
- Interest or experience in the IT sector would be a bonus
- Excellent telephone manners
- Able to work independently and as part of a team
- IT Literate and numerate
- Car owner due to the company's location (no local public transport)

The Salary:
cca. GBP20,300 p.a. + Benefits

*** Candidate ideally car owner as the company is difficult to reach by public transport ***
*** Open to recent graduate too, training will be provided ***

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