Customer Service Engineer

3 days left

20000.00 - 23000.00 GBP Annual + DOE
20 May 2021
17 Jun 2021
Contract Type
Full Time
Title: Customer Service Engineer x2

Salary: GBP20,000 - GBP23,000 per annum DOE

Nelson Permanent Placements are proud to be representing our client who are an award-winning market leader with over 20 years history, a Telecoms provider based in Shropshire. Due to rapid growth they are now looking for Customer Service Engineer to join their team.

Our client is now looking for highly talented and ambitious Customer Service Engineer to join the ever expanding team. Informed decision making is at the heart of everything they do in order to make the success inevitable.

The person will report to the Customer Service Engineer Team Leader. They will promote the importance of customer needs blended with the strategic needs of the business. They will ensure the quality of SLA's and service, maximizing output and ensuring efficiency is Met/Exceeded.

This role focuses significantly on improving customer service delivery, brand loyalty and the market perception of the company.


* Working to defined time-scales as part of a high-performing team

* Knowledge of office-based implementation/Installation of telephony solution also incorporation CTI elements, call recording and reporting as required

* Programming various software/hardware as required

* Ensure full compliance with the company Legal and Regulatory requirements and standards

* Liaising with internal and external customers giving relevant updates

* Resolve incidents assigned by the service desk within SLA

* Take ownership of own performance actively seeking opportunities to improve and develop

Knowledge and Skills:

You will likely be in a similar role and it would be great if you have a background in telecoms and IT, UCaaS, CCaaS within a B2B environment experiencing high growth.

Obviously, you will be ambitious, self-confident and a great communicator, keen to make a difference in a SME where your experience and skills can be brought to the forefront.

Some of the key attributes we will need to see on your CV and at interview will be;

* Technical education is essential.Previous experience at least three years within a Telecoms, Data Centre or IT environment.

* Strong background with Telephony SIP and VOIP networking/communications

* Environment dealing with pressurised situations

* Proven high performance levels

* Experience in complaint resolution

* Highly literate with excellent written, oral communication and interpersonal skills

* Level 1 experience with Microsoft Excel, Word and PowerPoint

* Self-starter and Fast leaner

* Experience on Panasonic PBX/NSV

* IP telephony or Unified Communications

* Network monitoring tools such as Solar Winds, Highlight or other SNMP inspection methods.


* Be part of something special and to make your indelible mark

* ??Expanding business with ambitious growth plans

* Competitive salary and bonus

* 23 days' Holiday (more for long service)

* Pension & Healthcare scheme, Life cover

* Perkbox - access to over 250 discounts and lifestyle choices

* Strong social ethos

* Accredited Investors in People organisation

* Most important of all, the opportunity to affect real lasting and meaningful change

How to apply

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed