Customer Care Assistant
We are looking to recruit an organised and focused individual for the position of Customer Care Assistant within our UK Sales Department (UKSD). This role reports to the Customer Care Supervisor and is responsible for processing and despatching orders for our UK private customers and the NHS. You will need to be able to work to tight deadlines within a fast-paced office environment and have strong office administration skills.
Customer Care Assistant Responsibilities:
Creating and processing sales orders for Morningside Healthcare Products.
Ensuring that all Order Acknowledgments are sent to our private customers within 48 hours.
Invoicing orders using the ERP system and logging them on the Freight Forwarders' online portal before they are despatched.
Processing and investigating customer claims
Answering product and customer enquires in a professional and timely manner and ensuring that any issues are escalated to the Customer Care Supervisor.
Assisting in the review of stock and sales data and highlighting any issues to the Customer Care Supervisor.
Other administrative work as requested by the Customer Care Manager or Commercial Manager to enable the UKSD to fulfil all operational requirements.
Customer Care Assistant Requirements:
Good IT skills including MS Word and Excel.
Good communication skills, both written and verbal.
Accuracy and attention to detail.
Ability to work under pressure and to strict deadlines.
Focused and organised.
Ability to multitask.
Previous work experience within a manufacturing environment.
Customer Service experience.
Experience of working with ERP systems such as SAP or Business Central.
Customer Care Assistant Benefits:
Profit share
Pension scheme
Private Healthcare - medical insurance and cash back schemes
Life assurance cover
24 days' holiday plus Bank Holidays
Income protection
Excellent opportunities for growth and progression
Free parking
Salary: GBP19,872 Per Annum
Hours: Monday-Friday: 8:00AM - 4:00PM & 9:00AM-5:00PM alternating weekly shift pattern
Morningside Pharmaceuticals is a leading manufacturer, wholesaler and exporter of branded generic medicines and healthcare products worldwide. We are proud to be a key manufacturer of medicines, supplying to the NHS, retail pharmacy sector and international markets, as well as being the UK's trusted supplier to Aid Agencies and NGOs.
If you Feel like you are suitable for the Customer Care Assistant position, please apply now
Customer Care Assistant Responsibilities:
Creating and processing sales orders for Morningside Healthcare Products.
Ensuring that all Order Acknowledgments are sent to our private customers within 48 hours.
Invoicing orders using the ERP system and logging them on the Freight Forwarders' online portal before they are despatched.
Processing and investigating customer claims
Answering product and customer enquires in a professional and timely manner and ensuring that any issues are escalated to the Customer Care Supervisor.
Assisting in the review of stock and sales data and highlighting any issues to the Customer Care Supervisor.
Other administrative work as requested by the Customer Care Manager or Commercial Manager to enable the UKSD to fulfil all operational requirements.
Customer Care Assistant Requirements:
Good IT skills including MS Word and Excel.
Good communication skills, both written and verbal.
Accuracy and attention to detail.
Ability to work under pressure and to strict deadlines.
Focused and organised.
Ability to multitask.
Previous work experience within a manufacturing environment.
Customer Service experience.
Experience of working with ERP systems such as SAP or Business Central.
Customer Care Assistant Benefits:
Profit share
Pension scheme
Private Healthcare - medical insurance and cash back schemes
Life assurance cover
24 days' holiday plus Bank Holidays
Income protection
Excellent opportunities for growth and progression
Free parking
Salary: GBP19,872 Per Annum
Hours: Monday-Friday: 8:00AM - 4:00PM & 9:00AM-5:00PM alternating weekly shift pattern
Morningside Pharmaceuticals is a leading manufacturer, wholesaler and exporter of branded generic medicines and healthcare products worldwide. We are proud to be a key manufacturer of medicines, supplying to the NHS, retail pharmacy sector and international markets, as well as being the UK's trusted supplier to Aid Agencies and NGOs.
If you Feel like you are suitable for the Customer Care Assistant position, please apply now