Business Intelligence (Customer Insight Analyst)

Pension Protection Fund (PPF)
Salary: £41,625 to £45,000 per annum
20 May 2021
17 Jun 2021
Contract Type
Full Time

Business Intelligence (Customer Insight Analyst)

Location: Croydon

Salary: £41,625 to £45,000 per annum

Contract Type: Permanent


Hello, we’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. Our members rely on us to look after their pensions if their employers collapse and the pension schemes cannot afford to pay what they promised.


We have a new position for a Customer Insight Analyst to join our Business Intelligence team to provide accurate and focussed business intelligence and deliver analysis to support the delivery of excellent customer service.


Within this position you will always be putting the customer at the heart of everything you do.  You will work as part of the business intelligence team, specialising in data and statistical analysis, providing dashboards, and trends analysis that enables effective decision making and drawing on a variety of different data sources to draw clear and relevant conclusions and recommendations.


Our ideal applicant will have demonstrable experience in the delivery of business intelligence, data and statistical analysis and reporting; knowledge of digital reporting and Web Analytics will be advantageous. That experience will also encompass building using data visualisation tools (SQL Server Report Builder, Power BI, Tableau or equivalent). Additionally, you will need to be confident presenting and communicating findings to non-technical audiences, including senior management. Strong analytical and numerical skills are essential for this position, including problem solving ability and strong IT skills to use SQL (to query building level as a minimum) Excel, PowerPoint and R or Python.


Sound like you? Apply now.


In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.


You’ll also get an outstanding rewards package which includes a generous pension scheme, private medical insurance, health cash plan, critical illness insurance, volunteering leave, holiday trading and a discretionary bonus scheme.


We’ll also give you lots of opportunities for personal development and skills training.


Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.


We are a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.


We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working, and we aim to create an environment in which everyone can be themselves.


We are a flexible organisation and welcome the opportunity to talk about what arrangements may work best for you.


No agencies please.



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