Collections Advisor

We take the wellbeing of our staff and stakeholders seriously. During the Covid-19 pandemic, Chubb continues to ensure that our customer premises, assets and people remain safe and secure. Every Chubb employee will work within government guidelines to minimise interaction and maintain social distancing, on our own premises and beyond. To that end, our talent acquisition team and hiring managers will utilise phone and video interviewing to ensure candidates remain safe whilst receiving the best possible interview experience.

Chubb now has an opportunity for a Collections Advisor to join our large Customer Collections department at our Finance Centre of Excellence in Blackburn (BB1 2PR). The main goal of the Collections Advisor role is to contact customers to collect outstanding account balances, work with customers to understand their situation and resolve outstanding payment issues.

What will I be doing as a Customer Collections Advisor?

Work to targets for monthly cash collection and quarterly aged debt
Negotiate payment plans, follow up failed promises to pay and resolve disputes
Update customer account information
Reconciliation of customer accounts
Prepare overdue debts for legal action
To be successful in this role you will:

Have strong customer service skills and prior experience working in an office environment
Previous collections experience will be highly regarded
Have experience of working in a target driven environment
Be a strong communicator with the ability to build relationships
Have the ability to work on your own initiative as well as part of a team
What can we offer you?

Competitive salary
24 days holidays plus bank holidays
Generous pension scheme
Employee scholarship scheme
A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services
Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
More about us:

Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.

Chubb Fire & Security (a Carrier Company) is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.

We welcome applications from talented Customer Collections Advisors, Customer Service Advisors, Customer Service Administrators, Collections Advisors or Call Centre Agents who live within a commutable distance of Blackburn, Darwen, Accrington, Rossendale, Burnley, Clitheroe, Chorley, Leyland and Preston.

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