Customer Care Officer

20 May 2021
17 Jun 2021
Contract Type
Full Time
Carlisle Support Services have an exciting new opportunity for a Customer Care Officer. The role be based at Huddersfield bus stations in west Yorkshire. You will be working for one of our prestigious transport contracts. This is a full-time permanent position working a shift system which will include weekends.

The aim of the service is the provision of an effective and efficient Customer Care Service at all locations in order to deliver a safe, fully accessible, quality customer Focused environment for all users.

Pay: GBP9.50PH
Hours: Monday to Friday with occasional weekend work. (35 - 44 HRS)

Main Requirements for the role:

UK resident for a minimum of 3 years.
Ability to provide a full 5-year work history without gaps (including periods of unemployment).
Eligible to work full time in the UK without restrictions.
Full UK driving License and access to own vehicle.Operational duties:

To provide a visible and high standard customer service that promotes our bus stations as being safe, comfortable, and friendly places and that contributes to maintaining and increasing customer satisfaction.
Proactively giving customers travel information and dealing with their general enquiries.
Providing first aid to customers (both male and female) as required.
Preventing and addressing anti-social behaviour
Implementing emergency procedures when required.
Liaison with emergency services.
Liaising with operational staff, including bus operators, drivers, and their representatives.
Reporting incidents.
Support partnership working across the organisation and externally.Person Specification:

Trained and experienced in customer service.
Experience of effectively contributing to team objectives.
Experience of successfully identifying appropriate communication channels to deliver information.
Experience of striving in all aspects of work, to meet customer needs and ensure satisfaction.
Treats staff and customers with respect.
Take pride in their work.
Minimum one years' experience with a minimum of four months left on their license (SIA / DS)Additional Duties:

You will be required to complete duties over an intelligence led ability, therefore areas of Anti-social behaviour will be addressed throughout the client's contract.
Where and when required you will be informed with 24 hours' notice, allowing you time to adjust to the required location.
Should there be an emergency, relating to ASB, you will be transported to that location during your working hours