IT Support and Systems Administrator
- Recruiter
- Confidential
- Location
- Exeter
- Salary
- Competitive
- Posted
- 19 May 2021
- Closes
- 16 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Location: Oxygen House, Exeter
Ordinarily you'll be based at our office in Exeter where you'll enjoy a great working environment including an on-site gym, all weather pitch, a wonderful restaurant and community events and activities. However, due to current COVID-19 safety measures, the role is initially expected to be a blend of office-based and home working.
Term: Permanent
Salary: Competitive, dependent on experience
Closing date: 20th June 2021
ABOUT US
Oxygen House Group Limited's principal activity is supporting, investing and growing a portfolio of trading companies and investments with the intention of generating long term sustainable environmental and positive social impact alongside financial growth. The environmental and social impact objectives of the group are to increase carbon neutral energy use with investment in the production, supply and use of sustainable energy sources, to improve educational outcomes through research-based technologies that empower educators and motivate students and to build a legacy of enhanced and sustainable communities and places.
We're looking for an IT Support and Systems Administrator, with deep knowledge and broad experience across Microsoft-based technologies, desktop support and networking. The role will provide 1st/2nd line support to our users and will assist in administering the Company's IT infrastructure and services.
THE ROLE
In this role you will be at the very heart of supporting our users and systems.
You will triage, troubleshoot, and resolve technical issues for our users. You will seek out effective solutions and support interventions that improve our users' experience. We're looking for an excellent problem solver who can move quickly and proactively to ensure the success of our users.
You will play a key role in administering our IT Infrastructure and Services, with a focus on usability, availability, and security in equal measures. We have a forward-thinking and modern attitude to IT with a cloud-first approach to technology. We look for innovative ways to drive forward our user experience, IT Services and Security, while reducing our environmental impact.
Support
* Triage and resolve user's issues using your hardware, software, and network expertise.
* Collaborate with internal users and external partners to continuously seek out opportunities for improvements, in processes, performance and security.
* Provision and support desktop hardware.
* Provision and manage user accounts.
* Create and maintain internal Knowledge Base & Help Centre documentation.
* Provide IT and Security training to users.
Sys Admin & Security
* Monitor, maintain, support and enhance our Microsoft 365 environment, including Azure AD, Exchange, Endpoint Management, Security and Compliance.
* Seek out and implement platform improvements to meet enhance user experience, meet business needs and improve security.
* Manage and support Azure infrastructure including Virtual Windows Servers.
* Domain Services Management (Windows Self Hosted Active Directory & Group Policy Management).
* Play an active role in Cyber Security Management, including Network security, Device Security, Cloud Security.
* Networking Support, including Internal networking, Wireless, VLAN, WAN, VPN.
ABOUT YOU
* You will have a proven track record of providing excellent IT support and System Administration.
* Confident in working in a modern, Microsoft Windows-based office environment.
* You will be an engaging communicator, with the ability to build trusted relationships with people at all levels. Talking with others comes naturally and you derive satisfaction from resolving their issues.
* Have a natural ability to distil complex concepts into the simplest explanations.
* A natural problem solver and approach challenges with a logical, creative, and open mind, using your knowledge, skill, and ability to learn, to overcome issues as they arise.
* Energetic, pro-active, reliable, adaptable and used to using your own initiative.
* Highly organised with strong time management and experience of navigating competing demands and priorities.
* You take pride in your craft.
ESSENTIAL SKILLS AND EXPERIENCE
* Excellent IT troubleshooting and problem solving skills. You go beyond just the apparent and available answer and do what it takes to assist the user. You take ownership of issues and see them through to conclusion
* Experienced in managing and supporting a Microsoft 365 platform including Azure AD, Endpoint Management (InTune), Exchange online, Teams, SharePoint, Security & Compliance. Ideally coupled with relevant qualifications such as Microsoft Certification.
* Experienced in managing and supporting Microsoft Azure Cloud services, including virtual compute, Virtual Networks, Gateways and Appliances, ideally coupled with relevant qualifications such as Microsoft Certification.
* Experienced in Managing and supporting traditional on prem domains. You confidently know your way around Active Directory, Group Policy, DNS, File & Print servers.
* A good understanding of Networking and communications - You know your LAN from you WAN and can configure a switch, Firewalls, or VPN.
* Experience in managing and supporting Cyber and Information Security. You understand the importance of security at every level within a business and have experience of working with Information Security, including frameworks such as Cyber Essentials, ISO 27001, CIS, NIST, GDPR.
* Experience in providing Training, Learning & Development support to users. You actively enjoy sharing your knowledge and skills, helping others get the most from their day.
* Experienced in liaising with Vendors & Suppliers- you build excellent relationships with others to ensure the very best support is offered to us and our users.
* At least 2 years' experience working in an IT Support and System Administrator Role
Please note that unfortunately, at this current time, we cannot accept applications that require sponsorship for an employment visa
Ordinarily you'll be based at our office in Exeter where you'll enjoy a great working environment including an on-site gym, all weather pitch, a wonderful restaurant and community events and activities. However, due to current COVID-19 safety measures, the role is initially expected to be a blend of office-based and home working.
Term: Permanent
Salary: Competitive, dependent on experience
Closing date: 20th June 2021
ABOUT US
Oxygen House Group Limited's principal activity is supporting, investing and growing a portfolio of trading companies and investments with the intention of generating long term sustainable environmental and positive social impact alongside financial growth. The environmental and social impact objectives of the group are to increase carbon neutral energy use with investment in the production, supply and use of sustainable energy sources, to improve educational outcomes through research-based technologies that empower educators and motivate students and to build a legacy of enhanced and sustainable communities and places.
We're looking for an IT Support and Systems Administrator, with deep knowledge and broad experience across Microsoft-based technologies, desktop support and networking. The role will provide 1st/2nd line support to our users and will assist in administering the Company's IT infrastructure and services.
THE ROLE
In this role you will be at the very heart of supporting our users and systems.
You will triage, troubleshoot, and resolve technical issues for our users. You will seek out effective solutions and support interventions that improve our users' experience. We're looking for an excellent problem solver who can move quickly and proactively to ensure the success of our users.
You will play a key role in administering our IT Infrastructure and Services, with a focus on usability, availability, and security in equal measures. We have a forward-thinking and modern attitude to IT with a cloud-first approach to technology. We look for innovative ways to drive forward our user experience, IT Services and Security, while reducing our environmental impact.
Support
* Triage and resolve user's issues using your hardware, software, and network expertise.
* Collaborate with internal users and external partners to continuously seek out opportunities for improvements, in processes, performance and security.
* Provision and support desktop hardware.
* Provision and manage user accounts.
* Create and maintain internal Knowledge Base & Help Centre documentation.
* Provide IT and Security training to users.
Sys Admin & Security
* Monitor, maintain, support and enhance our Microsoft 365 environment, including Azure AD, Exchange, Endpoint Management, Security and Compliance.
* Seek out and implement platform improvements to meet enhance user experience, meet business needs and improve security.
* Manage and support Azure infrastructure including Virtual Windows Servers.
* Domain Services Management (Windows Self Hosted Active Directory & Group Policy Management).
* Play an active role in Cyber Security Management, including Network security, Device Security, Cloud Security.
* Networking Support, including Internal networking, Wireless, VLAN, WAN, VPN.
ABOUT YOU
* You will have a proven track record of providing excellent IT support and System Administration.
* Confident in working in a modern, Microsoft Windows-based office environment.
* You will be an engaging communicator, with the ability to build trusted relationships with people at all levels. Talking with others comes naturally and you derive satisfaction from resolving their issues.
* Have a natural ability to distil complex concepts into the simplest explanations.
* A natural problem solver and approach challenges with a logical, creative, and open mind, using your knowledge, skill, and ability to learn, to overcome issues as they arise.
* Energetic, pro-active, reliable, adaptable and used to using your own initiative.
* Highly organised with strong time management and experience of navigating competing demands and priorities.
* You take pride in your craft.
ESSENTIAL SKILLS AND EXPERIENCE
* Excellent IT troubleshooting and problem solving skills. You go beyond just the apparent and available answer and do what it takes to assist the user. You take ownership of issues and see them through to conclusion
* Experienced in managing and supporting a Microsoft 365 platform including Azure AD, Endpoint Management (InTune), Exchange online, Teams, SharePoint, Security & Compliance. Ideally coupled with relevant qualifications such as Microsoft Certification.
* Experienced in managing and supporting Microsoft Azure Cloud services, including virtual compute, Virtual Networks, Gateways and Appliances, ideally coupled with relevant qualifications such as Microsoft Certification.
* Experienced in Managing and supporting traditional on prem domains. You confidently know your way around Active Directory, Group Policy, DNS, File & Print servers.
* A good understanding of Networking and communications - You know your LAN from you WAN and can configure a switch, Firewalls, or VPN.
* Experience in managing and supporting Cyber and Information Security. You understand the importance of security at every level within a business and have experience of working with Information Security, including frameworks such as Cyber Essentials, ISO 27001, CIS, NIST, GDPR.
* Experience in providing Training, Learning & Development support to users. You actively enjoy sharing your knowledge and skills, helping others get the most from their day.
* Experienced in liaising with Vendors & Suppliers- you build excellent relationships with others to ensure the very best support is offered to us and our users.
* At least 2 years' experience working in an IT Support and System Administrator Role
Please note that unfortunately, at this current time, we cannot accept applications that require sponsorship for an employment visa