Recruitment Account Manager / Customer Success – UK Remote
Do you thrive on providing a first class service? Do you have a solid background in recruitment / client management? Do you have an eye for spotting great talent? Are you a grafter? Are you looking to work with a sector leader with a totally chilled management style i.e. no egos, no whip cracking and no BS? If so, we need to talk.
Recruitment Account Manager / Customer Success
100% Remote Working – Home UK Based
£23,000 – £25,000 DOE + Bonus
Plus Pension Contribution + Private Health after qualifying period + Perkbox + Computer
Who we are:
We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.
# Our Story
Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.
# Who we work with
With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent. From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.
Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk. This is testament to our reputation in the market for delivering results and delighting customers.
What you'll be doing:
As a Recruitment Account Manager / Customer Success in our Client Team you will be building rapport with new and existing customers to ensure that current recruitment projects are delivering results, and to generate new business, encouraging customers to use our services more frequently and with greater spend. You will be their first point of contact and deliver a first class customer experience.
The Account Manager will collaborate with clients and the Talent Acquisition support team to identify suitable talent for roles. This is predominantly a client facing and management role. You will be supported by your own Recruitment Administrator who will be responsible for reviewing job applications daily.
You will be able to translate Client Job Specs and additional insights into compelling and accessible Job Adverts that will result in the right candidates applying for a vacancy.
Your role as a manager will be to ensure that your colleagues are fully briefed on the client’s company, role and requirements and that they are guided on how to identify suitable candidates for the role. You will use your skills, intuition and market awareness to push boundaries to present candidates to clients that could just be their ideal candidate – even if they don't know it yet. You will know where to look for the right candidates identifying suitable resourcing routes and monitor responses to campaigns to know when alternative means of candidate sourcing are required – LinkedIn, CV databases and Social channels.
You will be able to screen CVs and ensure that the best talent is presented to your Clients.
You will perform regular check-ins with customers to monitor performance and ensure that the client has a healthy talent pool and that the process is moving forward swiftly to ensure that valuable talent is not being wasted. You will iron out any issues that arise and manage the flow of candidates balanced against expenditure.
In a nutshell, if our clients are happy and they are putting more and more recruitment our way you'll be doing a great job and you can leave* work every day with a big smile on your face. (*Leave = power down your computer as this is a full remote role).
+ Experience in general recruitment – comfortable working across all roles and sectors. Not fazed by working on projects that might be new to you.
+ You will be highly-experienced in high-volume talent acquisition.
+ Aweness of market conditions and how this affects recruitment
+ A keen willingness to learn and bags of intuition
+ An understanding of different company cultures and businesses and how to interact with them, and their target market.
+ A general awareness of brands, businesses and sectors
+ 100% web confident
+ Confident without an ego – you can take the lead; to educate and find creative solutions to solve challenges. You will see problems as opportunities.
+ Able to devise Creative solutions to optimise resourcing performance.
+ You thrive on delivering a first class service – you know how to keep clients happy and win business. And deal with more challenging customers
+ Commercially minded – you’ll look for revenue opportunities and work to protect margins and revenue.
+ You understand that Recruitment is Marketing and each project requires multiple variables to align to ensure the job proposition is attractive and successful.
+ Your creative and will now how to transform projects quickly
+ You are confident at reviewing CVs and quickly deciphering the suitability of a candidate (and spotting hidden gems).
+ Highly competent, capable, efficient, self-motivated and accountable.
+ Want to be part of a long-established, forward-thinking growing business and is happy to contribute new ideas
+ You have a voice and willing to use if things can be done better.
Interested? Apply here for a fast-track path to the company Founders.
Your Experience / Background / Previous Roles May Include:
Recruitment Support, Recruitment Assistant, Recruitment Administrator, Customer Services, Recruitment Marketing
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.