Customer Service Advisor

19 May 2021
12 Jun 2021
Contract Type
Full Time
Bailey Employment Services Ltd is recruiting for Telephony Advisors for their client based in Pendeford.

The Position:

As a Telephony Advisor you will be part of a specialist team sitting within Client Services area supporting business/personal clients in a banking environment. You will be responsible for taking high volume calls. You'll be dealing with customer queries relating to their personal or business accounts.

The Benefits:

?? Telephony Advisors that join the company will be rewarded with GBP10.12 per hour

?? Genuine opportunities for career progression

?? Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you've been in the role for 12 weeks.

?? 5 weeks full training provided, both class room based and on the job support.

?? Full support from Senior Team Manager through training and once trained

Career Development:

While the role is initially a 6 month temporary contract it has the potential to continue, be extended or even lead to a permanent position subject to performance.

Personal attributes:

?? Previous call centre experience is not essential.

?? Applicants must demonstrate a keen desire to learn and have a hunger for success.

?? A great attitude towards providing an excellent level of customer service which exceeds customer expectations.

?? Strong verbal communication skills

?? Good basic knowledge of MS office skills and PC literate

?? Able to manage a high volume of work and be self - sufficient

?? Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check.

The Company:

This is an excellent opportunity to join a well established high profile company in a busy banking environment. Our client has been supporting customers, communities and businesses in the UK for over 320 years.

Our client is the UK's largest digital bank, supporting 30 million customers and over one million businesses every day - from new start-ups to multinational organisations.

Hours of work:

?? 35 hours per week

?? Operating hours between (Apply online only)

?? 8 hour shifts

?? No weekend work