Customer Service Tutor
- Recruiter
- Confidential
- Location
- Wembley
- Salary
- 25000.00 - 29000.00 GBP Annual
- Posted
- 18 May 2021
- Closes
- 15 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
In this role you will be responsible for the planning and delivery of BTEC level 2 Certificate for Customer Service Practitioners
You will be helping to boost the learner's qualifications, so they are ready for the next step.
Working for an award-winning training provider your role will be centre based in Ealing.
Key Responsibilities
You must be a qualified and experienced Apprenticeship Assessor able to deliver Customer Service at level 2 with excellent attention to detail, administration skills and a strong work-ethic to 16- 18 year old's.
You will work independently
You will be a very professional, articulate and motivational trainer
We are only looking for people who are comfortable in a "teaching" environment, delivering group workshops in a classroom setting.
Achieving a minimum of Grade 2 in all internal and external inspections, monitoring visits and observations
Achieving a success rate of 95% for accredited qualifications
Attending curriculum working groups where necessary
Administrating and completing paperwork associated with programme within required timescales.
Background and experience:
You will need a fully endorsed teaching qualification, PTTLS as a minimum, with relevant vocational qualifications and experience in a similar role
Have an excellent understanding of how to effectively interpret a range of initial assessment and diagnostic tools.
Have experience of delivering Customer Service Practitioner at level 2
Have robust classroom management, time management, communication, IT and administration skills.
Be able to engage and develop professional relationships with Learners with potentially challenging barriers and from diverse backgrounds
You will be helping to boost the learner's qualifications, so they are ready for the next step.
Working for an award-winning training provider your role will be centre based in Ealing.
Key Responsibilities
You must be a qualified and experienced Apprenticeship Assessor able to deliver Customer Service at level 2 with excellent attention to detail, administration skills and a strong work-ethic to 16- 18 year old's.
You will work independently
You will be a very professional, articulate and motivational trainer
We are only looking for people who are comfortable in a "teaching" environment, delivering group workshops in a classroom setting.
Achieving a minimum of Grade 2 in all internal and external inspections, monitoring visits and observations
Achieving a success rate of 95% for accredited qualifications
Attending curriculum working groups where necessary
Administrating and completing paperwork associated with programme within required timescales.
Background and experience:
You will need a fully endorsed teaching qualification, PTTLS as a minimum, with relevant vocational qualifications and experience in a similar role
Have an excellent understanding of how to effectively interpret a range of initial assessment and diagnostic tools.
Have experience of delivering Customer Service Practitioner at level 2
Have robust classroom management, time management, communication, IT and administration skills.
Be able to engage and develop professional relationships with Learners with potentially challenging barriers and from diverse backgrounds