Customer Care Advisor - Temp to Perm
Due to the start-up of a project, our client has 12 vacancies for full time Customer Care Advisors to support customers with their enquiries and provide guidance where necessary. This role would be ideal for someone who has proven high standards of customer service with experience in handling calls and responding to emails. Full training for the role will be provided.
Our client is leading British Furniture retailer with over 50 stores around the UK. You will be working 40 hours a week, 8am to 8pm, Monday to Friday + Rotational weekends. The hourly rate will be between GBP9.80 - GBP10.80. Ongoing temp work with a view of going permanent.
The Role
* To ensure that an excellent customer service is always provided
* Respond to incoming calls and emails, delivering all customer interactions in a polite professional and appropriate manner
* Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
* To work in conjunction with company policies and procedures
* To ensure that all Data Protection requirements are complied with
The Person
* Experience of working in a customer service role, preferably dealing with telephone and email enquiries
* Demonstrate a genuine passion for speaking to customers and answering queries
* Proven experience of excellent customer service skills
* Excellent attention to detail, with high levels of accuracy
* Computer literate, including experience of using MS Office
* Effective communication skills, with excellent telephone manner
* Excellent listening and questioning skills, with the ability to extract detailed and relevant information
* Ability to use own initiative and work within defined procedures
Does this role interest you? Please apply now or contact Gi Group on (phone number removed)
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website
Our client is leading British Furniture retailer with over 50 stores around the UK. You will be working 40 hours a week, 8am to 8pm, Monday to Friday + Rotational weekends. The hourly rate will be between GBP9.80 - GBP10.80. Ongoing temp work with a view of going permanent.
The Role
* To ensure that an excellent customer service is always provided
* Respond to incoming calls and emails, delivering all customer interactions in a polite professional and appropriate manner
* Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
* To work in conjunction with company policies and procedures
* To ensure that all Data Protection requirements are complied with
The Person
* Experience of working in a customer service role, preferably dealing with telephone and email enquiries
* Demonstrate a genuine passion for speaking to customers and answering queries
* Proven experience of excellent customer service skills
* Excellent attention to detail, with high levels of accuracy
* Computer literate, including experience of using MS Office
* Effective communication skills, with excellent telephone manner
* Excellent listening and questioning skills, with the ability to extract detailed and relevant information
* Ability to use own initiative and work within defined procedures
Does this role interest you? Please apply now or contact Gi Group on (phone number removed)
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website