Customer Service Advisor Yard
- Recruiter
- Confidential
- Location
- Totnes
- Salary
- Competitive
- Posted
- 19 May 2021
- Closes
- 16 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
The Role
We have an exciting opportunity for Customer Service Advisor (Yard) to join out Jewson Team, based in Totnes. The hours for this role will be Monday-Friday 7:30-17:00 and Saturday 8:00-12:00. You will undertake warehouse and yard duties to ensure customer needs are met, promote and maximise sales and margins by providing excellent customer service whilst maintaining a safe environment that is in line with company policies and procedures.
At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy working with people and you think you could help our customers feel welcome, we would love to hear from you!
Key Responsibilities:
Fulfilling customer orders in a timely fashion
Checking incoming products against Proof of Delivery
Completing documentation as necessary
Realising full potential of all customer interactions and build effective relationships with customers and suppliers
Understanding local market issues and communicate to Manager to support sales growth plans
Report missing or damaged products to management
Deliver key KPIs for your branch
Manage loading and unloading process (customer/supplier deliveries, interbranch transfers)
Adhere to all company policies and procedures
Safeguard Company's stock, money and all other Company assets
Enhance the Safety and Wellbeing culture and meet targets
Carry out all cash transactions and till processes accurately and safeguard company assets
Prepare the 30 day count down
Complete the stock management process
Optimise the highest level of returns on sales versus cost of transport
Reduce stock losses when handling product
Maintain appropriate Housekeeping procedures to maintain a clean, safe and tidy working environment
Manage the escalation of missing/damaged product informationWhat we are looking for in Customer Service Advisor:
Essential
A basic understanding of the market and product knowledge
Able to work on own initiative and as part of a team
Flexible and enthusiastic attitude
Demonstrable customer service focus
IT literate
Able to create and maintain successful relationshipsDesirable
GCSEs (Or equivalent) - Maths & English
Relevant forklift licence
Experience in a sales/customer focussed roleWe are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
In return you'll get some great benefits???
A defined contribution pension scheme
Competitive salary
Access to 100's of high street and leisure discounts, as well as a state of the art rewards system
As part of Jewson, you're automatically covered by the Saint-Gobain Life Assurance scheme.
Plus, plenty more!The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.
Applicant privacy notice
You can find details of our 'Applicant Data Privacy Notice' here: https://(url removed)/sites/(url removed)/files/2021-03/Saint Gobain Applicant UK Ireland Data Privacy Notice Mar 2021 VF.pdf
We have an exciting opportunity for Customer Service Advisor (Yard) to join out Jewson Team, based in Totnes. The hours for this role will be Monday-Friday 7:30-17:00 and Saturday 8:00-12:00. You will undertake warehouse and yard duties to ensure customer needs are met, promote and maximise sales and margins by providing excellent customer service whilst maintaining a safe environment that is in line with company policies and procedures.
At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy working with people and you think you could help our customers feel welcome, we would love to hear from you!
Key Responsibilities:
Fulfilling customer orders in a timely fashion
Checking incoming products against Proof of Delivery
Completing documentation as necessary
Realising full potential of all customer interactions and build effective relationships with customers and suppliers
Understanding local market issues and communicate to Manager to support sales growth plans
Report missing or damaged products to management
Deliver key KPIs for your branch
Manage loading and unloading process (customer/supplier deliveries, interbranch transfers)
Adhere to all company policies and procedures
Safeguard Company's stock, money and all other Company assets
Enhance the Safety and Wellbeing culture and meet targets
Carry out all cash transactions and till processes accurately and safeguard company assets
Prepare the 30 day count down
Complete the stock management process
Optimise the highest level of returns on sales versus cost of transport
Reduce stock losses when handling product
Maintain appropriate Housekeeping procedures to maintain a clean, safe and tidy working environment
Manage the escalation of missing/damaged product informationWhat we are looking for in Customer Service Advisor:
Essential
A basic understanding of the market and product knowledge
Able to work on own initiative and as part of a team
Flexible and enthusiastic attitude
Demonstrable customer service focus
IT literate
Able to create and maintain successful relationshipsDesirable
GCSEs (Or equivalent) - Maths & English
Relevant forklift licence
Experience in a sales/customer focussed roleWe are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
In return you'll get some great benefits???
A defined contribution pension scheme
Competitive salary
Access to 100's of high street and leisure discounts, as well as a state of the art rewards system
As part of Jewson, you're automatically covered by the Saint-Gobain Life Assurance scheme.
Plus, plenty more!The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.
Applicant privacy notice
You can find details of our 'Applicant Data Privacy Notice' here: https://(url removed)/sites/(url removed)/files/2021-03/Saint Gobain Applicant UK Ireland Data Privacy Notice Mar 2021 VF.pdf