Helpdesk Operator

Helpdesk Operator required for a fantastic contract based in the Waterloo area

The Role

Manage communication via phone, emails, radio calls etc
Log reactive tasks on CAFM system
Download and allocate work sheets for engineers/cleaners/sub-contractors
Update CAFM once engineers/cleaner's/Sub contractors feedback received
Order parts for further works where necessary
Arrange for quotes to be raised where required
Strictly monitor all open tasks until resolution
Close down tasks on CAFM once completed
Produce reports to demonstrate Helpdesk performance
Prepare for cut over imminently to the new CAFM system
Scan and file completed work sheets

The Requirements

IT literate
Self-managing
Embraces change
Ability to work under pressure and manage numerous tasks at the same time
Highly motivated and enthusiastic
A positive can-do attitude
Focused and committed
Good Telephone Manner
Previous Help Desk Experience

The Contract

GBP15.60 per hour
Full Time Hours
Looking to start ASAP

If interested please call Jack on (phone number removed) or email