Vendor Service Manager

London (City of)
18 May 2021
15 Jun 2021
Contract Type
Full Time

In this exciting new role, you’ll be responsible for all vendors within our IT function, ensuring standards and service levels are achieved. You’ll also work closely with the IT commercial team (contract and sourcing governance), and our procurement and finance functions to drive development of the way these strategic vendors and partners operate with the business.

We're flexible about the location of this role.

Business Unit Group Technology

Experience Experienced

Salary £55,000

Type of role Permanent

Full-time or part-time Full-time

Location - Country UK

Location - City UK, London

Closing date 31/05/2021

Vacancy ref 6462


About The Role

As Vendor Service Manager you will own and so must understand contractual, commercial, and operational working relationships with vendors. This will ensure effective delivery of committed products, services, and solutions.

The role reports directly to our Head of Service Information and Management. The role will require definition and enforcement of policy and process associated with vendor management functions. This will include collaboration with business units and stakeholders, who may be responsible for adherence to or execution of policy and process.

About You

You must be able to demonstrate significant experience in vendor management or a related field. This experience will include successfully driving performance with strategic vendors and third parties, including policies, performance, vendor risk, relationships, contracts (including negotiations), and issue and dispute resolution.

You’ll also have experience in working and managing outsourced services. You must be comfortable driving change and facilitating collaboration and action. With a broad knowledge of the IT industry and the products and services provided by technology vendors, you’ll be fully familiar with all relevant regulatory and industry requirements.

Our Story And Mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. 

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next Steps And How To Apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.


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