1st / 2nd Line IT Support Engineer
- Recruiter
- Confidential
- Location
- Basildon
- Salary
- 25000.00 - 30000.00 GBP Annual + Bonuses, Overtime, Career dev
- Posted
- 17 May 2021
- Closes
- 14 Jun 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
My client is an IT Managed Services Provider with their head office in Basildon and a client base of small to medium sized businesses throughout Essex and London.
They now seek a 1st and / or 2nd Line IT Support Engineer to join their team.
Your role will be:
* To provide technical support via phone, remote access, online chat and email
* To be customer focused rather than ticket number focussed
* To log all tickets
* To escalate those which you cant solve quickly
You will need:
* Previous experience of working for a Managed Service Provider
* Excellent communication skills
* The desire to solve all support issues effectively and to the customers total satisfaction
* Strong knowledge of MS Operating systems and applications.
* Strong knowledge of Network and Server Support
* Strong knowledge of supporting via cloud systems
This role offers:
* Flexible working location
* Bonuses
* Overtime
* A competitive basic salary
* Ongoing training and career development
* Quality working environment
* Pension
* Expenses
* Free on site parking
They now seek a 1st and / or 2nd Line IT Support Engineer to join their team.
Your role will be:
* To provide technical support via phone, remote access, online chat and email
* To be customer focused rather than ticket number focussed
* To log all tickets
* To escalate those which you cant solve quickly
You will need:
* Previous experience of working for a Managed Service Provider
* Excellent communication skills
* The desire to solve all support issues effectively and to the customers total satisfaction
* Strong knowledge of MS Operating systems and applications.
* Strong knowledge of Network and Server Support
* Strong knowledge of supporting via cloud systems
This role offers:
* Flexible working location
* Bonuses
* Overtime
* A competitive basic salary
* Ongoing training and career development
* Quality working environment
* Pension
* Expenses
* Free on site parking