Front of House Manager
- Recruiter
- Confidential
- Location
- London
- Salary
- 17500.00 - 18500.00 GBP Annual
- Posted
- 17 May 2021
- Closes
- 14 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
The Role:
This luxury business services company is looking for a talented and professional Front of House Manager to join their team.
What's in it for you as Front of House Manager?
Great pay and benefits
An opportunity to work for a successful and growning company
A chance to work for a company who will support your development
A luxury 5* working environment
Career progression potential
What will you be doing as Front of House Manager?
Assisting the General Manager in running the building to the highest possible standard
Dealing with customer queries or complaints efficiently and professionally
Ensuring the building is maintained to the highest 5* standards
Proctively form positive working relationships with customers, getting to know their business needs and requirements
Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
Administration such as billing and invoicing.
Monitor housekeeping, making sure standards are kept high
Deliver tours of the building to prospective customers and ensure the Front of House staff are trained to be able to deliver tours themselves when required.
Oversee Front of House staff, ensuring they are receiving the right training and support, conduct reviews and 1-2-1s, manage the Front of House Rota
What experience are we looking for in a Front of House Manager?
2+ years' experience delivering exceptional 5* customer service in a business or hospitality environment
Experience managing others
Excellent communication skills both verbally and in writing - this is essential.
Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you're unfamiliar with.
Experience with basic business administration such as billing and invoicing
Well organised, with good time management
Personal attributes required as a Front of House Manager:
A positive, friendly, outgoing personality
Confident dealing with a range of people
Skilled at multi-tasking and handing conflicting priorities
A passion for 5* customer service
A self-motivated problem solver
Able to manage others
If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Front of House Manager role is for you. Please apply online with your CV today
This luxury business services company is looking for a talented and professional Front of House Manager to join their team.
What's in it for you as Front of House Manager?
Great pay and benefits
An opportunity to work for a successful and growning company
A chance to work for a company who will support your development
A luxury 5* working environment
Career progression potential
What will you be doing as Front of House Manager?
Assisting the General Manager in running the building to the highest possible standard
Dealing with customer queries or complaints efficiently and professionally
Ensuring the building is maintained to the highest 5* standards
Proctively form positive working relationships with customers, getting to know their business needs and requirements
Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
Administration such as billing and invoicing.
Monitor housekeeping, making sure standards are kept high
Deliver tours of the building to prospective customers and ensure the Front of House staff are trained to be able to deliver tours themselves when required.
Oversee Front of House staff, ensuring they are receiving the right training and support, conduct reviews and 1-2-1s, manage the Front of House Rota
What experience are we looking for in a Front of House Manager?
2+ years' experience delivering exceptional 5* customer service in a business or hospitality environment
Experience managing others
Excellent communication skills both verbally and in writing - this is essential.
Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you're unfamiliar with.
Experience with basic business administration such as billing and invoicing
Well organised, with good time management
Personal attributes required as a Front of House Manager:
A positive, friendly, outgoing personality
Confident dealing with a range of people
Skilled at multi-tasking and handing conflicting priorities
A passion for 5* customer service
A self-motivated problem solver
Able to manage others
If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Front of House Manager role is for you. Please apply online with your CV today