Customer Service Advisor

William H Brown
17 May 2021
17 May 2021
Contract Type
Full Time

We're looking for a highly motivated Customer Service Advisor
to complement our fantastic team in our Lettings Support Centre in Norwich, Norfolk. As our
Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.

What's in it for you?

  • Up to GBP17,375 (depending on experience)
  • Industry leading training and development
  • Demonstrable career ladder
  • Opportunities for progression
  • Support in training towards ARLA -
  • Collaborative, rewarding and fun environment
  • Team incentives
  • Understanding of operations within an estate agency business

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management
and tenancy administrationsupport service to branches, landlords and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards.

Skills and experience required to be a successful Customer Service Advisor:

  • Outstanding Customer Service skills
  • Solid administration skills
  • Resilient, positive, numerate and
    detail oriented
  • Organised and able to prioritise workload in a faced paced environment
  • Excellent verbal and written communication skills
  • IT literate (MS Office, internet, email systems)

Connells Group - one of the largest and most successful
agency and propertyservice providers in the country - Connells offers a range of services including
residential sales, lettings and mortgages. It is also one of the country's largest sellers of new homes, and is committed to delivering the highest levels of
customer service.