Customer Operations Administrator
- Recruiter
- Confidential
- Location
- Derbyshire
- Salary
- 20000.00 - 23000.00 GBP Annual
- Posted
- 14 May 2021
- Closes
- 03 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
JOB TITLE:
Customer Operations Administrator for forward thinking growing energy business, this excellent opportunity has arisen for a global business offering potential development for the right candidate, it is a busy, challenging role working in a fast-paced environment with really friendly people, nice office & FREE car parking!!
OVERALL PURPOSE OF THE JOB:
To assist in managing all operations within the company, managing process's not people ensuring all work is completed in a timely manner, responsible for back office functions.
KEY RESPONSIBILITIES:
* Managing all work loads in line with companies KPI's
* Creating status reports of the weeks work loads
* Supporting back office administration
* Dealing with new enquiry 'in box' queries
* Dealing with all social media responses, web site enquiries etc & forwarding on to relevant departments
* Customer complaint investigations, resolution and responses
* Dealing with the admin for all sales, quotes, orders, finance applications, installations etc.
* Create & distribute all orders and placing orders for the materials, stock control
* Monitor customer satisfaction
* Carry out Quality audits on all administration throughout the business
* Communicate with all customers re any queries/complaints
* Communicate with all departments re all areas of the business
* Plan work loads & distribute to relevant departments
KNOWLEDGE & EXPERIENCE REQUIREMENTS:
* Excellent communication skills, with the ability to influence others
* Good analysing/problem solving skills
* Excellent command of the English language both written and oral
* Strong customer focus and a commitment to providing a quality service
* The ability to deal with difficult customers when necessary
* Excellent Negotiation and convincing skills
* Applicants must have initiative and be resilient to stress
* Information processing and note accuracy
* Adhering to KPI's
* Have knowledge on Data protection
* Good organisational skills
* Attention to detail
* Good PC skills
Location Chesterfield -- Salary circa GBP20 - GBP23k p.a.
Hrs 40 hr work with 2 days late start and late finish 10-7pm + 1 in 4 Saturday mornings
Customer Operations Administrator for forward thinking growing energy business, this excellent opportunity has arisen for a global business offering potential development for the right candidate, it is a busy, challenging role working in a fast-paced environment with really friendly people, nice office & FREE car parking!!
OVERALL PURPOSE OF THE JOB:
To assist in managing all operations within the company, managing process's not people ensuring all work is completed in a timely manner, responsible for back office functions.
KEY RESPONSIBILITIES:
* Managing all work loads in line with companies KPI's
* Creating status reports of the weeks work loads
* Supporting back office administration
* Dealing with new enquiry 'in box' queries
* Dealing with all social media responses, web site enquiries etc & forwarding on to relevant departments
* Customer complaint investigations, resolution and responses
* Dealing with the admin for all sales, quotes, orders, finance applications, installations etc.
* Create & distribute all orders and placing orders for the materials, stock control
* Monitor customer satisfaction
* Carry out Quality audits on all administration throughout the business
* Communicate with all customers re any queries/complaints
* Communicate with all departments re all areas of the business
* Plan work loads & distribute to relevant departments
KNOWLEDGE & EXPERIENCE REQUIREMENTS:
* Excellent communication skills, with the ability to influence others
* Good analysing/problem solving skills
* Excellent command of the English language both written and oral
* Strong customer focus and a commitment to providing a quality service
* The ability to deal with difficult customers when necessary
* Excellent Negotiation and convincing skills
* Applicants must have initiative and be resilient to stress
* Information processing and note accuracy
* Adhering to KPI's
* Have knowledge on Data protection
* Good organisational skills
* Attention to detail
* Good PC skills
Location Chesterfield -- Salary circa GBP20 - GBP23k p.a.
Hrs 40 hr work with 2 days late start and late finish 10-7pm + 1 in 4 Saturday mornings