Accounts Payable Clerk - Query Management
- Recruiter
- Confidential
- Location
- Scunthorpe
- Salary
- Competitive
- Posted
- 14 May 2021
- Closes
- 11 Jun 2021
- Sectors
- Accountancy
- Contract Type
- Temporary
- Hours
- Full Time
Contact Centre Accounts Payable Clerk - Query Management
This is a remote working role until the end of July 2021.
The main purpose of this role is to provide a Contact Centre Service to Vendors that enquiry and resolve queries on our clients Accounts Payable ledger. Other tasks will include Scanning and Vendor involve processing, Workflow and other related tasks at times when cover is required. The primary system involved with be SAP ERP modules (FICO,MM,PM), but will include other business systems knowledge as and when required whilst providing a resolver service.
MAIN DUTIES AND RESPONSIBILITIES:
* Receive by Email and (Telephone- not currently required due to remote working) and resolve queries from Vendors and other business partners about the accounts payable ledger.
* Ensure the query response time is within the agreed SLA turnaround of 24 hours ( per work-day).
* Resolve Vendor service escalations as required, this will include Vendor stop notices, and Legal Letters routing to other business partners.
* Handle queries via the T&E Query Management tool (emails), and be responsible for allocation to other team members, daily statistics and monthly reports as required.
* Provide a telephone service for Vendor queries.
* Most of the communication is with UK personnel, there is a strong link to both the P2P tower lead (UK) and the SSCC Manager (China based).
* The role is primarily Vendor Query Management (VQM), but will also include working in other AP related tasks within the overall P2P cycle to provide cover. This can include Vendor Invoice scanning, Vendor Invoice Processing, Workflow routing, etc).
* Coach and assist other team members to ensure the team and its members perform to a high standard overall and continue to develop.
* Use accounting and systems knowledge to assist and guide others internal and external to finance
This is a remote working role until the end of July 2021.
The main purpose of this role is to provide a Contact Centre Service to Vendors that enquiry and resolve queries on our clients Accounts Payable ledger. Other tasks will include Scanning and Vendor involve processing, Workflow and other related tasks at times when cover is required. The primary system involved with be SAP ERP modules (FICO,MM,PM), but will include other business systems knowledge as and when required whilst providing a resolver service.
MAIN DUTIES AND RESPONSIBILITIES:
* Receive by Email and (Telephone- not currently required due to remote working) and resolve queries from Vendors and other business partners about the accounts payable ledger.
* Ensure the query response time is within the agreed SLA turnaround of 24 hours ( per work-day).
* Resolve Vendor service escalations as required, this will include Vendor stop notices, and Legal Letters routing to other business partners.
* Handle queries via the T&E Query Management tool (emails), and be responsible for allocation to other team members, daily statistics and monthly reports as required.
* Provide a telephone service for Vendor queries.
* Most of the communication is with UK personnel, there is a strong link to both the P2P tower lead (UK) and the SSCC Manager (China based).
* The role is primarily Vendor Query Management (VQM), but will also include working in other AP related tasks within the overall P2P cycle to provide cover. This can include Vendor Invoice scanning, Vendor Invoice Processing, Workflow routing, etc).
* Coach and assist other team members to ensure the team and its members perform to a high standard overall and continue to develop.
* Use accounting and systems knowledge to assist and guide others internal and external to finance