Administrator

Location
Nottingham, Nottinghamshire
Salary
£8.91 according to experience
Posted
13 May 2021
Closes
10 Jun 2021
Contract Type
Permanent
Hours
Full Time

Greendale Primary Care Centre is currently looking to recruit an administrator for 30 hours per week. Monday – Friday 12.30 – 6.30pm

£8.91 according to experience

This is to work as part of a team in a busy inner city GP Practice delivering care to the local community.

Experience of working in a health care environment is desirable but not essential.

Being able to remain calm and caring whilst working in a busy environment is essential along with adhering strictly to confidentiality at all times.

Do you feel this is for you?
 

Your main duties and responsibilities would be 

Front reception desk
 

  • Meet and greet patients and all visitors in a professional, caring manner

  • Respond to all queries and requests for assistance from patients and other visitors.

  • Book / cancel / amend appointments as requested.

  • Mark patients as present on arrival.

  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover or immediate treatment.

  • Advise patients of relevant charges for private services, accept payment and issue receipts.

  • Ensure sufficient detail is recorded in patient records to enable the clinicians to make an informed decision when allocating appointments or taking further action.

Telephone duties:

  • Answer telephone queries quickly and professionally.

  • Respond to queries and requests for assistance from patients and other service providers.

  • Enter requests for home visits.

  • Make detailed records of queries / requests to enable clinicians to make an informed decision on action to be taken.

  • Use efficient and effective signposting.

Back office duties:

  • Scan and process all incoming correspondence / mail and ensure allocation to the correct colleague.
  • Process incoming results and allocate or inform as appropriate.
  • Ensure that requests for repeat prescriptions are actioned and ready for collection within the time frame provided.
  • Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate clinician and that follow-up action is taken as per instructed.
  •  Perform other back office duties as required.

Training will be provided. Happy to provide further information on request. Please email fiona.parry1@nhs.net for further information