Service Delivery Manager (Volvo Construction Equipment)

Are you a customer centric Service Delivery Manager looking for the opportunity to join an industry leading business? Do you have a proven track record in motivating and leading teams to achieve KPI's and regional objectives?

SMT GB is a highly successful full-service distribution company with a focus on providing specialist Volvo equipment for construction, material handling, recycling and transport industries. We now have a fantastic opportunity for a Service Delivery/Customer Account Manager to join our business in Sterling.

This position is being offered with a competitive base salary, an electric car scheme allowance of GBP5,400 per annum, healthcare scheme and pension.

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As Service Delivery Manager with SMT you'll be part of a regional team responsible for delivering the regions objectives and managing all aspects of service delivery within your area. Reporting to the Regional Delivery Manager this role offers a great opportunity for an experienced Service Delivery Manager to manage the team, manage the site, manage output and drive and deliver customer success.

Leading and motivating a team of coordinators and engineers to achieve operational objectives you'll also work closely with clients to ensure customer success. Broadly responsibilities will include:

• Full departmental and facility responsibility for HS&E management
• Ensuring delivery of consistent level of service, striving for "best in class"
• The hiring, training, coaching and developing of teams
• Ensuring compliance with all processes and dealer operating standards in accordance with the SMT GB Integrated Management System
• Maintaining and developing customer relationships, understanding requirements through close liaison with customers
• Ensuring appropriate and timely problem resolution, both internally and externally

Ideally we're looking for someone with service and customer delivery experience gained within a similar heavy equipment environment. The position will suit an engaging and motivating manager of teams with a customer centric approach and a proven track record in delivering branch and regional objectives.
SMT GB is a great place to work, a business with its core values of Caring, Daring & Sharing being at the heart of everything we do. This is a fantastic opportunity to join our successful business focused on employee engagement and committed to professional development.

If you feel you meet some but not all of the criteria we're looking for we'd still love to hear from you, either apply now or contact our recruitment team.