PMO Lead
Summary
Our vision is to be a trusted, modern tax and customs department that will fit with the way our customers run their businesses and their lives. We will reduce the tax gap, enhance the customer experience, keep costs down, and operate in a way that is recognised as fair. We'll be on the side of our customers when they're trying their best to get things right, while tackling those who set out to cheat the system. It also means creating a great place to work in HMRC by nurturing a culture of respect for all our colleagues.
Project Delivery
Our Project Delivery (PD) Professionals play a meaningful role in delivering the transformational change needed to achieve the future shape of HMRC and Tax administration in the UK. This is an exciting opportunity to join our PD community as we continue to earn our place as one of the best project delivery departments in Whitehall.
For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Protestant community are particularly welcomed, as this group is currently underrepresented in our workforce.
Job description
You will lead the Programme Management Office (PMO), engaging with various partners to produce/assure Programme level reporting and governance.
Experience in Programme/project management and change delivery methodologies and practices are crucial for the ideal candidate. Your role is to define and maintain the standards for project management within HMRC. This includes the implementation and sharing of best practice as well as the development and application of project procedures, tools and techniques in order to standardise methodologies and realise economies.
You'll provide expert guidance, support and insight on the project, and act as the source of all project information and metrics.
To be successful in this role you'll be a strong communicator, someone who can engage with partners comfortably. The environment in HMRC is fast-paced so you will need to be flexible in your approach with the ability to prioritise workloads.
We care about the work-life balance of our people and flexible working is available. We also offer structured personal development, progression opportunities and outstanding training.
Responsibilities
• Support the development of Business Case with input from specialists. Develop and agree budgets for projects and/or programmes and forecast actual costs against them.
• Lead the PMO team and support the Project Manager in the identification, recruitment, development, deployment and reassignment of resources throughout the project lifecycle.
• Advise the project team on appropriate tools and techniques for managing work relationships. Provide assurance to the project manager on the effectiveness of stakeholder management arrangements.
• Accountability for management of Programme risks, issues, dependencies and assumptions. Provide assurance to the project manager on the effectiveness of project level risk and issue management arrangements.
• Ensure appropriate governance is in place and arrange external reviews e.g. Gateway Reviews at appropriate points in the project lifecycle. Monitor the effectiveness of controls and ensure that recommendations from external reviews are acted upon.
• Establish and implement protocols to change the scope of projects and/or programmes and update configuration documents as required.
• Establish and operate project controls on behalf of the project manager, reporting on project progress and status to appropriate bodies. Identify common capabilities and opportunities for linking up, re-using and sharing of methods and resources between projects and programmes. Ensure learning from experience is disseminated across the organisation.
• Identify, develop and share best practice project management processes, tools and templates and benchmarks against industry standard. Provides direction and guidance to the project team.
• Accountability for the Programme plans, ensuring that project/Programme plans remain aligned across the Programme and tell a cohesive, joined-up picture of delivery activities. You will assure accuracy of the project/Programme plans and ensure that they meet HMRC Planning standards.
• Challenging and testing project/Programme assumptions to ensure project/Programme plans are realistic and achievable, maintaining the integrity of the programme's key achievements.
Essential Criteria:
• Experience of providing visible and strong leadership, setting clear direction to develop a robust team and encouraging a proactive/collaborative environment to ensure tasks are completed to timelines.
• Previous experience of working in a complex, fast-paced PMO environment with the capability to deliver the core PMO functions (planning, reporting, risk management) to the quality standard required to assure project/programme results are in line with PPM change framework.
• The ability to quickly and confidently build positive relationships with a range of partners, bringing people together to benefit the Programme.
• Strong planning skills, with the ability to adapt to changing priorities and adverse situations whilst remaining calm, reassuring others and maintaining performance.
• Strong analytical skills, with the ability to review/research/validate information from a wide variety of sources and develop robust conclusions/recommendations, using attention to detail to present findings (both written and orally) to an exceptional standard.
• Ability to influence, change and impact decisions.
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Making Effective Decisions
Leadership
Delivering at Pace
Our vision is to be a trusted, modern tax and customs department that will fit with the way our customers run their businesses and their lives. We will reduce the tax gap, enhance the customer experience, keep costs down, and operate in a way that is recognised as fair. We'll be on the side of our customers when they're trying their best to get things right, while tackling those who set out to cheat the system. It also means creating a great place to work in HMRC by nurturing a culture of respect for all our colleagues.
Project Delivery
Our Project Delivery (PD) Professionals play a meaningful role in delivering the transformational change needed to achieve the future shape of HMRC and Tax administration in the UK. This is an exciting opportunity to join our PD community as we continue to earn our place as one of the best project delivery departments in Whitehall.
For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Protestant community are particularly welcomed, as this group is currently underrepresented in our workforce.
Job description
You will lead the Programme Management Office (PMO), engaging with various partners to produce/assure Programme level reporting and governance.
Experience in Programme/project management and change delivery methodologies and practices are crucial for the ideal candidate. Your role is to define and maintain the standards for project management within HMRC. This includes the implementation and sharing of best practice as well as the development and application of project procedures, tools and techniques in order to standardise methodologies and realise economies.
You'll provide expert guidance, support and insight on the project, and act as the source of all project information and metrics.
To be successful in this role you'll be a strong communicator, someone who can engage with partners comfortably. The environment in HMRC is fast-paced so you will need to be flexible in your approach with the ability to prioritise workloads.
We care about the work-life balance of our people and flexible working is available. We also offer structured personal development, progression opportunities and outstanding training.
Responsibilities
• Support the development of Business Case with input from specialists. Develop and agree budgets for projects and/or programmes and forecast actual costs against them.
• Lead the PMO team and support the Project Manager in the identification, recruitment, development, deployment and reassignment of resources throughout the project lifecycle.
• Advise the project team on appropriate tools and techniques for managing work relationships. Provide assurance to the project manager on the effectiveness of stakeholder management arrangements.
• Accountability for management of Programme risks, issues, dependencies and assumptions. Provide assurance to the project manager on the effectiveness of project level risk and issue management arrangements.
• Ensure appropriate governance is in place and arrange external reviews e.g. Gateway Reviews at appropriate points in the project lifecycle. Monitor the effectiveness of controls and ensure that recommendations from external reviews are acted upon.
• Establish and implement protocols to change the scope of projects and/or programmes and update configuration documents as required.
• Establish and operate project controls on behalf of the project manager, reporting on project progress and status to appropriate bodies. Identify common capabilities and opportunities for linking up, re-using and sharing of methods and resources between projects and programmes. Ensure learning from experience is disseminated across the organisation.
• Identify, develop and share best practice project management processes, tools and templates and benchmarks against industry standard. Provides direction and guidance to the project team.
• Accountability for the Programme plans, ensuring that project/Programme plans remain aligned across the Programme and tell a cohesive, joined-up picture of delivery activities. You will assure accuracy of the project/Programme plans and ensure that they meet HMRC Planning standards.
• Challenging and testing project/Programme assumptions to ensure project/Programme plans are realistic and achievable, maintaining the integrity of the programme's key achievements.
Essential Criteria:
• Experience of providing visible and strong leadership, setting clear direction to develop a robust team and encouraging a proactive/collaborative environment to ensure tasks are completed to timelines.
• Previous experience of working in a complex, fast-paced PMO environment with the capability to deliver the core PMO functions (planning, reporting, risk management) to the quality standard required to assure project/programme results are in line with PPM change framework.
• The ability to quickly and confidently build positive relationships with a range of partners, bringing people together to benefit the Programme.
• Strong planning skills, with the ability to adapt to changing priorities and adverse situations whilst remaining calm, reassuring others and maintaining performance.
• Strong analytical skills, with the ability to review/research/validate information from a wide variety of sources and develop robust conclusions/recommendations, using attention to detail to present findings (both written and orally) to an exceptional standard.
• Ability to influence, change and impact decisions.
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Making Effective Decisions
Leadership
Delivering at Pace