Receptionist
- Recruiter
- Confidential
- Location
- Hampshire
- Salary
- Competitive
- Posted
- 06 May 2021
- Closes
- 20 May 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
An opportunity has arisen for a Receptionist to join our expanding contract based in Swanwick.
The hours of work are: 7am - 4pm (40 hours per week).
Job Purpose:
To provide a professional and dedicated reception service.
Principal Accountabilities:
Answering the switchboard in an efficient and professional manner, within a target of 5 rings
Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time. All messages to have time, date, caller's name company, contact no and reason for call, if appropriate. Messages must be passed to the recipient promptly.
Greeting visitors ensuring all names and details are logged and recorded in the visitor's book on reception and notifying the appropriate EFS member of staff. All visitors must have appointments and be accompanied at all times.
Assist with maintaining the Premier House telephone extension list and ensuring all appropriate staff are provided with an up to date copy.
To update notice boards with internal announcements and current vacancies. To ensure all notice boards are kept tidy.
To project a professional and positive image at all times to both internal and external customers.
To ensure that security processes regarding the access of staff and visitors into Premier House are adhered to.
To assist with the distribution of incoming faxes, particularly those marked urgent, and notification to relevant person on receipt to reception.
To keep a close view of the Premier House car park and advise members of staff or visitors if they have parked inappropriately.
To provide back up cover for the Post Room in periods of absence or sickness.
To assist with meeting room bookings, ordering refreshments and making tea and coffee, when required.
To oversee the buildings archive storage room and ensure it is kept tidy. To oversee the buildings archive log and liaise with departments to ensure archiving is carried out on a regular basis.
To ensure EMCOR Brochures are at hand within the Reception area.
To assist Management Assistant with ad hoc duties for Premier House.
To provide back-up administration support as and when required.
To uphold and promote the good name of EFS at all times.
To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
To develop an understanding of EFS in order to improve personal contribution to the company and all staff interacted with.
To carry out as requested any other office duties, which are normal custom and practice.
Person Specification:
Excellent telephone manner
Good communication skills
Smart, presentable appearance
Use of own initiative
Personable, approachable and able to work as part of a team
Extensive reception experience
Good switchboard skills
Well organised with the ability to prioritise
Good IT skills including Word, Excel and Lotus Notes
Benefits:
25 days annual leave
Pension schemes
Cycle scheme
Flexible Working policy where applicable and feasible
Employee benefit discounts including childcare vouchers
Personal Development opportunities; our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career.
Creating Balance; our steering group promotes Diversity and Inclusion throughout our business.
Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress.
Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity.
Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work
The hours of work are: 7am - 4pm (40 hours per week).
Job Purpose:
To provide a professional and dedicated reception service.
Principal Accountabilities:
Answering the switchboard in an efficient and professional manner, within a target of 5 rings
Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time. All messages to have time, date, caller's name company, contact no and reason for call, if appropriate. Messages must be passed to the recipient promptly.
Greeting visitors ensuring all names and details are logged and recorded in the visitor's book on reception and notifying the appropriate EFS member of staff. All visitors must have appointments and be accompanied at all times.
Assist with maintaining the Premier House telephone extension list and ensuring all appropriate staff are provided with an up to date copy.
To update notice boards with internal announcements and current vacancies. To ensure all notice boards are kept tidy.
To project a professional and positive image at all times to both internal and external customers.
To ensure that security processes regarding the access of staff and visitors into Premier House are adhered to.
To assist with the distribution of incoming faxes, particularly those marked urgent, and notification to relevant person on receipt to reception.
To keep a close view of the Premier House car park and advise members of staff or visitors if they have parked inappropriately.
To provide back up cover for the Post Room in periods of absence or sickness.
To assist with meeting room bookings, ordering refreshments and making tea and coffee, when required.
To oversee the buildings archive storage room and ensure it is kept tidy. To oversee the buildings archive log and liaise with departments to ensure archiving is carried out on a regular basis.
To ensure EMCOR Brochures are at hand within the Reception area.
To assist Management Assistant with ad hoc duties for Premier House.
To provide back-up administration support as and when required.
To uphold and promote the good name of EFS at all times.
To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
To develop an understanding of EFS in order to improve personal contribution to the company and all staff interacted with.
To carry out as requested any other office duties, which are normal custom and practice.
Person Specification:
Excellent telephone manner
Good communication skills
Smart, presentable appearance
Use of own initiative
Personable, approachable and able to work as part of a team
Extensive reception experience
Good switchboard skills
Well organised with the ability to prioritise
Good IT skills including Word, Excel and Lotus Notes
Benefits:
25 days annual leave
Pension schemes
Cycle scheme
Flexible Working policy where applicable and feasible
Employee benefit discounts including childcare vouchers
Personal Development opportunities; our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career.
Creating Balance; our steering group promotes Diversity and Inclusion throughout our business.
Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress.
Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity.
Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work