Customer Experience Specialist

Salary : GBP22,000 & Benefits

Full-Time Hours: Three different shifts between the hours of 8 am and 8 pm for Monday to Friday and Saturdays 9 am -5 pm (one Saturday in a month).

Location: Percepta UK, Daventry NN11 8NT

At Percepta, we are all about loyalty. We want to help people build stronger, long-term relationships with our client's brands. To do that, we also need passionate people in our business who are committed to delivering our ultimate aim - Creating customer loyalty.

Our Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customer, a globally recognised provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle and preferences by carefully listening to the customer, providing knowledge and resources and resolving issues in a timely basis. In this role the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact for customers to address General Enquiries, product and technical queries but primarily resolve after-sales issues.

Customer interaction will be accomplished through a combination of inbound/outbound phone, email and chat sessions.

As a Customer Experience Specialist your key responsibilities will include:

• Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm through ownership of the contact.
• Act as a resource of all product knowledge and service support
• Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
• Responsible for handling inbound customer calls in a helpful, courteous and professional manner, displaying knowledge and concern for their needs
• Responsible for handling emails and chats
• When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments and maintenance plans
• Strong customer service, interpersonal and relationship building skills
• Excellent oral and written communication skills, with good command of grammar and punctuation

If this sounds of interest and you are keen to develop your career within a growing company, then apply today!

Expect more than a job:

Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect

• Culture of Service - to be treated like you are the customer from day one
• Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
• Respect - a team that is accountable, dependable and gives you their full attention
• Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others and the organization
• Career growth and lots of learning opportunities for aspiring minds
• Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
• Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.