Resident Scheme Manager

GBP8,536.69 per annum

Justine Court & Ida Court Southampton

Perm - 19 hours per week

We are currently recruiting for a Scheme Manager to manage two of our properties in Southampton. Resident at Justine Court you will work 15 hours per week looking after 23 one-bedroom properties. The scheme has a laundry room, guest room and communal gardens. You will then spend 4 hours per week visiting Ida Court to manage 15 one-bedroom properties; the scheme has a communal lounge, guest room and communal gardens. The successful applicant will need to have access to a car to travel between the two schemes.

This is a lone working role with support from a Regional Manager, Head Office Team and a Training and Support Assistant.

Customer facing and varied, you'll be responsible for supporting residents in maintaining their well-being and independence, supporting the delivery of quality property management services, which respond to customer and business needs.

You will oversee the general management of the buildings including organising repairs and maintenance of internal and external communal areas, along with the structure of the building. You will also monitor our cleaning, gardening and window cleaning contractors to ensure they are delivering services in-line with the required specification, as well as dealing with generic leaseholder matters including lease and property queries, customer complaints and any general enquiries that may arise.

We are looking for someone that has a 'can do' attitude and is able to manage their own workload independently. You must be able to empathise with the resident age group - typically 65 plus.

The ideal candidate will have;

• A general understanding of building maintenance and repairs.

• Excellent communication skills.

• The ability to develop and nurture good working relationships with residents, contractors and clients.

• A general knowledge of leasehold property would be beneficial but not essential.

You must be self-motivated and able to demonstrate excellent organisational and interpersonal skills. You will need good customer skills and have a proven track record in providing services to those with a support need.

Above all we are looking for someone with a patient and caring personality and a commitment to service excellence.

This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference.

The Managers accommodation at Justine Court is a one bedroom flat with an office, located on the first floor of the building. Individual Scheme Managers are each responsible for their bills (Council tax, Electricity, TV Licence, Personal Phone, etc.) with the exception of the following expenses which are paid by Grange Management Ltd; Water bills and Contents Insurance.

Car parking is offered on a first come first served basis although the Scheme Manager does have a designated parking space at Justine Court. Should you wish to bring a pet you must apply for permission and this is subject to the same conditions as for other residents.

You will be expected to work Monday to Friday from 9am to midday at Justine Court and visit Ida Court twice per week, for 2 hours per visit.

If this sounds like an opportunity you are interested in then please get in touch today!

Closing Date: Thursday 13th May 2021 at midnight.

For further details on this vacancy and to download the role profile please visit our website or click 'apply'.

This post is subject to Enhanced Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Grange

Grange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.

With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients' needs, from estate and apartment block management to the management of large mixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers - we understand what our customers want and how they want to be dealt with.

Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.

We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.

Your property in safe hands.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.