3rd Line Wi-Fi Engineer

30 Apr 2021
28 May 2021
Contract Type
Full Time
Infinium have an exciting opportunity for a 3rd Line Wi-Fi Engineer to join their team.

About Infinium:

Founded in 2002, Infinium are an experienced team of IT & Wi-Fi specialists supporting Holiday Parks across the UK.

Infinium are experiencing a truly exciting period of growth and we are looking for enthusiastic and talented people to join our team.

Location: Preston (PR4 0HF)

Salary: Competitive Salary dependent on experience

Hours: 40 hours (Monday to Friday)

3rd Line Wi-Fi Engineer - The Role:

The 3rd Line Wi-Fi Engineer will be responsible for resolving escalated support calls from the Wi-Fi Service Desk, liaising with field/technical engineers and communicating with clients.

The ideal candidate will have existing wireless experience with excellent communication skills and be able to work well as part of the support team.

3rd Line Wi-Fi Engineer - Key Responsibilities:

- Working with the support team and senior network engineers in complex fault finding and resolving issues across our deployed networks

- Configuring equipment

- Reacting to alerts from the Network Monitoring System

- Management of Wi-Fi spectrum

- Working and communicating with on-site engineers

- Testing and certifying new equipment

- Updating documentation and mentoring service desk engineers

- Management of outdoor wireless equipment

- Occasional site visits

- Any such duties that may be required

3rd Line Wi-Fi Engineer - Key Requirements:

- Understanding of wireless controllers, switches, access points, routers (Cambium, Cisco and Routerboard & Ubiquiti)

- A good understanding of OSI Model

- A good understanding of wired and wireless network architecture, specifically Wi-Fi technologies and associated configuration & installation requirements

- An expert in wired and wireless products and technologies and their respective applications

- Solutions oriented with good problem solving skills

- Hands on approach with ability to work towards strict deadlines

- Ability to work in a team environment and be able to prioritise own schedules & demonstrate time management skills

3rd Line Wi-Fi Engineer - Key Skills:


- Existing experience in a helpdesk environment

- 2nd/3rd Line Support experience

- Experience with multiple point to point networks

- Full UK Driving Licence


- Relevant Vendor Qualifications (Cisco, Cambium etc.)

To submit your CV for this exciting 3rd Line Wi-Fi Engineer opportunity, please click 'Apply' now

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