Property Services Keyworker

Target Housing
04 May 2021
01 Jun 2021
Contract Type
Full Time

Target Housing is a charity and registered social landlord. Over the past 25 years we have shown that stable accommodation and support can help transform lives and empower people to achieve independence.

We offer a salary of GBP18,926 progressing to GBP19,926 after 12 months on satisfactory completion of a 9-month probationary period assessment. A further increase after a further 1 year of service to GBP21,041. Other benefits include membership of the Westfield healthcare scheme; 28 days annual leave plus statutory bank holidays.

We are currently looking for a full time keyworker, to provide support to Asylum Seekers accommodated South Yorkshire. The ideal candidate will be based in Rotherham and will have a good knowledge of the town and its communities. We are looking for someone with an understanding of the issue's asylum seekers face, experience of working with vulnerable people. Day to day the work will include helping people to move into and manage their accommodation, connecting them with local services and inspecting properties. Due to the nature of the asylum process the role also demands a substantial amount of flexibility.

A full UK driver's licence is required.

Offer of employment is subject to a satisfactory criminal record check and references.

Main Purpose

To provide high quality housing related services to asylum seekers accommodated by the United Kingdom Boarders Agency (UKBA).

Specific tasks

  • Assist asylum seekers (known as SU) to take up accommodation assigned under the terms of the contract with UKBA.
  • Explain to SU the house rules and how to use the equipment provided
  • Assist SU to register with Health services in their area and access health issues that require emergency treatment. If necessary make arrangements with health services for urgent attention.
  • Provide SU with information pack about local services, communities and worship places.
  • Provide details of local education providers including English classes.
  • Distribute initial vouchers assigned for the household.
  • Support clients to understand their rights and responsibilities under their accommodation arrangements.
  • Raise awareness of SU on costs in consumption of gas & electricity and water.
  • Agree visiting calendar
  • Organise cleaning Rota if accommodation is shared by more than one household.
  • Enable and support SU to deal with conflict and disputes with neighbors.
  • Carry out regular visits (at least once a week) to assess people are still living in the accommodation and to check conditions of the premises
  • Report maintenance requirements to central office
  • Ensure visits and events are properly recorded (and signed where necessary) and copied to relevant officers in the organisation.
  • Keep all prescribed records in order so that the value of the client's support service can be audited and comply with confidentiality policy.
  • Build links with external organisations providing services to asylum seekers and refugees to maintain constructive working relations so that clients' needs are met.
  • Serve SU with NTQ when the accommodation arrangements come to an end. Whenever possible to assist the SU to find alternative accommodation.
  • Close cases accordingly with service delivery procedures and contractual obligations.

General tasks

  • Attend and participate in training sessions or activities as required.
  • Participate in team meetings and supervision as required.
  • Promote the contribution asylum seekers and refugees make to society
  • Perform other such duties as may be required to further the aims of Target Housing and TH Refugee services in particular.
  • Adhere to all of Target Housing's policies and procedures and in particular our Equal Opportunities, Confidentiality and Health and Safety policies.
  • Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.

Person specifications

  • Experience of providing support to asylum seekers or other vulnerable people in a housing environment.
  • Experience of working with people from BME Communities
  • Understanding of immigration regulations and the asylum seeking process (Desirable).
  • Aware of Child Protection legislation in the UK
  • Knowledge of Health and Safety in accommodation
  • No criminal records
  • Experience of working with interpreters
  • Full British Clean Driving License
  • Satisfy Immigration and rights to work in the UK.


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