Supporter Services Inbound Advisor

SUPPORTER SERVICES INBOUND ADVISOR

Salary: Circa GBP19,200 per annum + benefits

Contract length: Permanent

Location: Sterling House, Oxford w/ high-flexibility / home-based working considered

Application Deadline: Sunday 16th May 2021, 23:55

Are you a self-motivated and sharp minded individual with strong customer service experience that can help us beat cancer?

Why we need you

We have an exciting opportunity for a passionate individual to join us as Supporter Services Inbound Advisor. We need you to provide excellent customer service to our supporters on the phone, via email and letters and, in the process, recognise opportunities to support income generation.

What will I be doing?

Make an impact every day by???

• Communicating with supporters and providing personalised and tailored responses to all enquiries and complaints
• Listening to the needs of each supporter, and considering and understanding their personal experiences and motivations
• Resolving supporter enquiries at the first point of contact where possible
• Using interactions to cross promote CRUK's range of engagement opportunities and services
• Being an information specialist and maintaining a broad knowledge of CRUK's campaigns
• Maximising supporter contribution to CRUK through the promotion of Gift Aid.

In this role, you'll act as an ambassador for Cancer Research UK to engender loyalty and trust from our supporters. Every interaction with our supporters is a unique opportunity and chance to further strengthen the relationship, which is where you can really make a difference.

To view a full job description please click here: :aaid:scds:US:3ffb2ce2-aaad-4760-9ffd-f96cff730ab8

What skills are you looking for?

You'll be able to bring to the role???

• Passion for delivering excellent customer service
• Experience of working in a service related environment, including communicating with customers
• Experience of conversing confidently over the phone
• Experience of writing letters and emails with a high standard of grammar
• Strong interpersonal skills
• Excellent attention to detail and accuracy.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.