Sales Hub Manager

30000.00 - 40000.00 GBP Annual + Bonus Scheme
04 May 2021
05 May 2021
Contract Type
Full Time
We are a family business with 40 years of experience in supporting local contractors, builders, landscapers and craftsmen, as well as the general public with all their plant and tool hire needs. We have six conveniently located Hire Hubs across Surrey, Hampshire, Berkshire and Kent with sites in Farnborough (head office), Farnham, Guildford, Basingstoke, Reading and Maidstone.

We approach our business with dedication and pride ourselves on the loyalty of our customers, many of whom keep coming back for the same competitive pricing and peerless after-sales support that they have come to expect. At FTH Hire Group we want our wealth of experience to work for our customers and we provide a personal service, backed by detailed technical and safety advice.

The focus of this role is to manage the day to day sales and operations of the hire hub based in Farnham. You will be responsible for the trade counter staff and Business Development function in addition to the smooth running of the business and ensuring all sales and operation targets and KPIs are met or exceeded.

The role and responsibilities will include but not be limited to:

Manage the overall sales personnel & activity within the depot on a day to day basis, ensuring all sales KPI's are achieved.

Develop new sales opportunities and business from both existing and new customers.

Build and maintain strong relationships with customers.

Ensure customer needs are fulfilled and customer satisfaction is achieved.

Manage and monitor staff to ensure all activities are completed to the correct standard and on time.

Motivate staff to achieve goals by maintaining and growing morale within the branch.

Achieve objectives, KPI's and financial requirements such as revenue and profitability targets.

Attend the weekly company sales review meeting to report on sales performance.

Work closely with the internal teams, as required to resolve customers issues.

Aware of financial indicators of performance and works towards increasing profitability via cost control.

Take responsibility for all aspects of the management and organization of the branch including overall branch presentation (as 1st impressions count).

Train & monitor staff, where required, on equipment, processes and procedures.

Work closely with Operations team to ensure that appropriate tasks are being scheduled & completed to the FTH Standard.

Ensure stock takes are completed and stock levels meet customer needs as outlined in the guaranteed availability element of the FTH Promise (Core stock).

Works closely with the health and safety department by carrying out weekly walk round checks to safeguard staff, customers and third parties.

Ideal Candidate

Product knowledge and understanding of the tool hire industry essential.

Proven capability to hit Sales targets via Business Development.

Flexible in approach to the role to meet business requirements.

High level of integrity and trust.

Experience in managing staff members.

Confidence to work on own initiative.

Ability to build strong customer relationships.

Strong planning and preparation skills.


29 days holiday, including Bank Holidays

Pension - auto enrolment

Sales bonus scheme

Loyalty bonus scheme

Perk Box

Birthday gift

Company Vehicle

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