Tenancy Sustainment Officer

3 days left

Cambridge, Cambridgeshire
04 May 2021
12 May 2021
Contract Type
Full Time

Tenancy Sustainment Officer

Cambridge to Oxford arc

Full Time




bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home, they can afford.


We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 Housing Association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most.


We are passionate that our Residents have safe and secure homes in which to live, and our fantastic Home team work closely with them to ensure their tenancies can be sustained. Building relationships, engaging with the communities in which we work and upholding our responsibilities as a good landlord.


We are currently looking for a Tenancy Sustainment Officer to join our team. The main purpose of this role is to provide an intensive housing management service to a range of customers living in the Association’s stock across all areas of operation to support the most vulnerable customers to maintain their tenancy.


What you will be doing:

  • Pursuing and assessing referrals into the service
  • Supporting and managing customers in our “move on” properties
  • Completing risk assessments and support plans detailing all elements of support required in order for tenancies to be maintained
  • Providing structured support to enable vulnerable and “at risk” customers to understand their responsibilities and support them to develop effective strategies to manage those responsibilities
  • Leading on creating pathways and links to support providers across our areas of operation
  • Supporting Housing Offers to tackle tenancy breaches
  • Recording and reporting all safeguarding concerns


We’d love to meet someone with:

  • Experience of delivering support to vulnerable adults to increase their independence and develop self management strategies (especially in mental health and substance misuse)
  • Experience of dealing with complex issues facing vulnerable individuals
  • Ideally some experience from within social and affordable housing
  • Knowledge of welfare benefits and budget management
  • The ability to carry out thorough and comprehensive assessments and making decisions about referrals
  • The ability to work independently and with resistant and chaotic individuals and households
  • Excellent listening skills
  • The ability to deal calmly and effectively with challenging situations
  • A qualification in Mental Health, Addiction, Social Services or Housing would be advantageous but is not essential


Amongst what we offer you is:

  • £27,050 28 days holiday PLUS Bank Holidays!
  • Contributory pension scheme
  • Private health care
  • Opportunities for development and professional training
  • Discounted gym membership
  • Retail discount scheme


Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by bpha before a start date can be provided.


We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.