Customer Care Resolutions Team Manager

We are looking for a Customer Care Resolutions Team Manager who can share our ambitions and values to join our team based in Milton Keynes. You will join us on a full-time, permanent basis.

Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service.

What you will be doing as our Customer Care Resolutions Team Manager???

As part of the Furniture Village family, you and your team should always demonstrate our core values of, I want to be here, I want to do well, I want to be heard and I want to be appreciated. Your role as our Customer Care Resolutions Team Manager will be to lead, motivate and inspire your team to deliver outstanding results, keeping the customer at the 'heart' of everything you do.

As your team are key in delivering customer-focused and business savvy courses of action, you must be able to see the bigger business picture and develop this into your team. You are fully accountable for the efficiency and performance of your department, whether that be through people or performance. Bringing a continuous improvement mentality and challenging where necessary, you should also collaborate with other departments within the Customer Care Centre.

Your team will be responsible for the key service actions in response to any product concerns our customers may have. Because the administration of the department is very much linked to the Resolutions Team, the Administration Team and Supervisors will report to you.

To meet the demands of a leading retailer who offers maximum availability to our customers you may be required to work late nights and weekends.

What we are looking for in our Customer Care Resolutions Team Manager???

- A hardworking individual who builds outstanding results

- Someone who thinks strategically, sees the bigger picture and comes up with creative solutions to problems

- A high level of self-awareness

- Someone who is situationally responsive and a skilled communicator

- Someone who looks to upskill others to be the best they can be

- The ability to view situations from a commercial or business perspective

If you feel you have the skills to become our Customer Care Resolutions Team Manager, click 'apply' today we'd love to hear from you!

In the event of there being an exceptionally large response to the advertised position, we reserve the right to close the application process early.

Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit