Call Centre Agent - Glasgow
Call Centre Agent ?(Patient Service Coordinator)?
LloydsPharmacy Clinical Homecare Glasgow
GBP17,500 + benefits
Permanent contract? - 37.5 hours weekly
9am to 5pm Monday to Friday (Contracted hours are any hours between 8am to 9pm)
Want to join a pioneering healthcare business? Take your career to new places? Transform lives? You can do it all with LloydsPharmacy Clinical Homecare. Part of McKesson, a leading global healthcare company, we work in close partnership with the NHS and pharmaceutical companies to provide a huge range of care services to more than 90,000 patients in the comfort of their own home, at their place of work or in the community.
About the opportunity
As a Patient Service Coordinator, you will be working as a part of the Patient Services Team to manage enquiries, book deliveries and coordinate prescriptions for our patients regarding their medication. You won't just be speaking to patients in Glasgow, you will be in touch with patients across the country. You will also be responsible for sending letters to patients who we were unable to contact and provide updates to the hospital. You'll be part of our contact centre that makes a real difference to peoples' health, ensuring the customer service provided is best in class.
At LloydsPharmacy Clinical Homecare in Glasgow, we have multiple departments under one roof so you can gain an insight into how each team makes a difference and the opportunity to progress your career internally. Whether you wish to progress to a Team Leader position, join the prescription management team or venture into an exciting role within our onsite Pharmacy - the opportunities are vast.
You'll be passionate about delivering exceptional customer service, along with the ability to make sound judgements and decision making that will deliver the best care to our patients.
Customer focused and IT literate you'll also need to be able to work to tight deadlines and have a strong eye on attention to detail.
In return for your hard work, we offer excellent training, support and career development plus the opportunity to work at the forefront of our industry, helping to reshape healthcare for the better and make a real difference to patients' lives. You will also enjoy a comprehensive benefits package.
In return for your hard work, we offer excellent training, support and career development plus the opportunity to work at the forefront of our industry, helping to reshape healthcare for the better and make a real difference to patients' lives. You will also enjoy a comprehensive benefits package including:
- Company pension scheme
- Generous annual leave
- Discounts at hundreds of retail stores
About LloydsPharmacy Clinical Homecare
Part of McKesson, a leading healthcare company, we strive to break boundaries, challenge the status quo and support the changing healthcare industry. We are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. With services ranging from straightforward delivery of medication to specialist nursing for complex conditions, we support a huge variety of patient needs. We can also offer many different opportunities for career development and progression, not just within LloydsPharmacy Clinical Homecare but throughout McKesson as a whole. The size and scale of our business is brought to life through our partnership with McKesson, an industry leader in the healthcare sector and have a portfolio of healthcare brands - AAH Pharmaceuticals, LloydsPharmacy and MASTA to name a few. These brands are well-known and well-respected in the industry. They enable McKesson to cover the whole spectrum of healthcare services across the home, wholesale and high-street sectors.
Our ICARE values, and ILEAD behaviours help us to define how we operate within our business. ?ILEAD stands for Inspire, Leverage, Execute, Advance and Develop. While our ICARE principles incorporate who we are and what we value as an organisation, ILEAD is about how we do it. Together, ICARE and ILEAD build our shared value system and are the key pillars of McKesson's corporate culture
Please be aware this advert may close sooner than the stated closing date.