Applications and System Engineer/2nd Line

Recruiter
Sanderson Recruitment Plc
Location
Newcastle Upon Tyne
Salary
25000.00 - 33000.00 GBP Annual
Posted
04 May 2021
Closes
05 May 2021
Sectors
Engineering
Contract Type
Permanent
Hours
Full Time

Applications and System Engineer/2nd Line

Our Public Sector, Newcastle based client are currently looking for an Application and System Engineer to join them on a permanent basis.

You will actively build and maintain relationships with colleagues across the wider IT Department, working as one team to resolve issues and restore service at the earliest possible opportunity.

The IT Department is looking for an Applications and System Engineer to join the Digital Application Services Team. This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service to our officers, staff and volunteers.

You will liaise with 3rd party suppliers and partners to ensure digital applications and systems remain fit for purpose, up to date, secure, reliable, and available; ultimately supporting our purpose, vision, and values.

You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the business.

  • Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate).
  • A demonstrable passion for service management, alongside a "can do" attitude.
  • Outstanding customer service skills.
  • Experience liaising with and managing suppliers.
  • The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form.
  • Experience of using ITSM tooling in a technical support role.
  • Experience supporting commercial and bespoke applications.
  • Experience working with Microsoft Operating Systems (desktop and server), however experience with Linux would be beneficial.

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