We have an exciting opportunity for a Shutter Technical Support to join our team. We are a multi-brand team supporting Custom West, Arena, Hillarys and Thomas Sanderson with all aspects of the shutter products we offer the market. From giving measuring and fitting advice, training customers how to use the trade websites, providing customers with help tracking orders and working closely with the shutter manufacturer to solve technical order queries, we provide a multi-functional service to trade customers, Hillarys advisors and Thomas Sanderson Installers to help their business run smoothly.
So what is key for success in this role?
A fantastic communicator with strong influencing skills and an excellent telephone manner, you will be able to build a rapport with our customers and support them through the shutter process, including educating customers with measuring and fitting advice and guiding them through all aspects of the trade websites, including ordering and tracking of shutter orders.
A good attention to detail and technical understanding of the shutter products is key to solving order queries between our manufacturer and the trade customer / advisor/ Installer. Your flexible approach and ability to work in a fast paced environment will complement the dynamics of our team.
Experience of working with shutters would be beneficial but not essential as we will provide you with full product training to give you the confidence you'll need.
Would be an advantage ..
- Shutter product knowledge
- Measuring and fitting knowledge
- SAP knowledge
- Customer service experience
- Excel knowledge
In return, you will receive a wide range of benefits and an excellent working environment.
Everyone who applies will receive a response.