Customer Service Coordinator

T&K Associates have an excellent opportunity for an experienced Customer Service Coordinator to join our Client on a Temporary - Permanent basis in Shepshed, Loughborough.

Due to expansion within the business, it is an exciting time to join a friendly team and grow with the business.

Customer Service Coordinator Job Details;

• GBP19,401.20 per annum
• 8am - 5pm Monday - Friday & 1 in 4 Saturdays 8am-12pm
• Friendly working environment
• Free on-site Car parking
• Bike to work Scheme
• Well-being scheme
• Pension

Customer Service Coordinator Job duties;

• Sales administration
• Resolving Customer queries and escalating queries to the Customer Service manager if needed
• Processing sales orders in line with Company deadlines
• Checking orders for anomalies
• Dealing with complaints and providing a resolution
• Looking into Customer credits and resolving order discrepancies
• Ensuring a positive Customer Service experience is provided to Customers at all times
• Coordinating with key departments and external contacts to coordinate the successful delivery of goods

Customer Service Coordinator Person Specification:

• Strong administration skills with an excellent telephone manner
• IT literate with experience of using Microsoft Office
• Ability to remain calm under pressure to meet deadlines
• Strong attention to detail with excellent literacy and numeracy skills
• Outstanding Customer Service skills with the ability to deal with Customers at all levels

If you are interested in the Customer Service Coordinator role, then please apply now by sending your CV to Tanya/Kirsty at T&K Associates.