2nd Line Service Desk Analyst - Non-Profit - Bedford - GBP32,000

Gravitas Recruitment Group Ltd
32000.00 - 35000.00 GBP Annual + additional benefits
03 May 2021
05 May 2021
Contract Type
Full Time

Senior Service Desk Analyst - SCCM - Office365 - ITIL

Gravitas are supporting a fantastic Not-For-Profit organisation in Bedfordshire to find a Senior Service Desk Analyst to join their existing team.

This position will work closely with the current Service Desk Analysts, acting as an escalation point for any tickets that cannot be quickly resolved & upskilling team mates in specific technical areas.

The Senior Service Desk Analyst will also support regular software deployments and assist with key projects such as the ongoing move to OneDrive & SharePoint.

Role: Senior Service Desk Analyst

Sector: Not-For-Profit

Salary: GBP32,000 - GBP35,000 (+ 28 days annual leave & bank holidays)

Location: Bedfordshire (some home working with occasional site visits required).

Essential Skills:

  • Demonstrable understanding of group policy roll outs
  • Clear & detailed knowledge of the O365 suite
  • Networks experience
  • ITIL
  • KPI Management
  • Full UK Driving License & access to own vehicle

Desirable Skills:

  • Knowledge and practical experience with SCCM.
  • Knowledge of Azure
  • Networks troubleshooting experience
  • IP Configurations
  • Mobile Device Management Experience (eg Airwatch)

This a fantastic opportunity for a Service Desk Analyst looking to take their next steps in a leadership role with a 2nd line support focus. There will be an array of future projects to get involved in as well as clear pathways to develop skills around various technologies within the business.

If you are interested in the role, apply online or send your CV to (see below) The hiring manager is looking to interview as soon as possible!

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